Information Management Coordinator (Residuals Processing Trust & Estates)

Who We Are

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members’ work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work. ​

What You’ll Do

Field incoming calls and process paperwork related to residual payments.

(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)

• Field calls from performers regarding residuals trust related questions.
• Relay pertinent info for release of funds held in trust
• Process address and information updates received via email, fax, mail, NCOA reporting and TRAP
• Set-up and end date corporations, process and end date Agent Check Authorizations, manage Deed of Gift and Credit Union updates.
• Process and distribute all mail delivered to department
• Outreach to performers with address and returned mail issues
• Assist with other projects as needed.

What You’ll Need

We want to make sure you’re successful. To be considered, you must have:

( The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

• Demonstrate effective skills in the use of PC applications
• Must maintain regular and acceptable attendance at such level as is determined at SAG’s sole discretion
• Excellent 10-key by touch, with accuracy and speed is required.
• Ability to lift 30-45lbs
• Ability to work independently and as well as part of a team.
• Able to communicate effectively in English, both orally and in writing
• Detail oriented
• Able to organize, prioritize and coordinate multiple tasks under daily deadlines
• Able to work under pressure
• Capable of taking direction from more than one supervisor
• Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members
• Hold one’s self and others accountable for a high level of performance and integrity.
• Must be able to work in a challenging environment where constructive feedback from others is encouraged
• Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion
• Must be available and willing to work extended hours (and/or overtime for applicable non- exempt positions) per day or per week, including weekends and as SAG-AFTRA determines is necessary to meet its business needs
• Must be available and willing to travel to such locations and with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs

MINIMUM QUALIFICATIONS

Education and/or Experience

• High School diploma or equivalent

Testing Requirements

• Basic skills: spelling, math, grammar and filing – passing score: 76%
• 10-Key test
• Typing test 35 WPM
• Word test (basic) – passing score: 76%

PHYSICAL REQUIREMENT/WORK ENVIRONMENT:

Unless otherwise stated, the work environment is normal and absent of disagreeable elements.

What You’ll Get

We are a great place to work because we offer:

• The hourly salary for this position is $26.39 along with excellent employee benefits and perks.
• Colleagues that are passionate about what we do and how they contribute to our mission
• Balance between work and home life responsibilities
• Affordable and comprehensive medical and dental plans
• Generous pension plan
• Employee discounts and perks