Customer Success Representative

Location: On-site (Irvine, CA) - 5 days/week.

What we do

Rebolt is the all-in-one marketing kit for home service businesses, powered by AI (think electrical, HVAC, plumbing, roofing, etc.)

In under 5 minutes, a plumber in Atlanta or a electrician in Colorado can build an SEO optimized website, start posting to a variety of social media platforms, and optimize their Google Business Profile, which can lead to thousands of dollars of new business they would never have seen otherwise, all through Rebolt, powered by AI.

In just 11 months, we’ve grown our team to 15, power 500+ service businesses nationwide, and have teamed up with industry giants to put our cutting-edge tech in the hands of the people who keep America running.

We’re looking for definite optimists to bring onto our team. Not just people who “envision” the future, but those who can plan, build, and execute on it. We don’t like to leave things up to chance. We’re here to win.

About us

• We are a tight-knit team of 15 who are exceptionally ambitious and move incredibly fast. We ship products, produce results, and come with a Day 1 mentality every day. We have a bias towards action and have a “figure it out” mentality.

• We just closed a $3 million seed round, led by Wischoff Ventures with backing from Antler and First Harmonic’s Ali Rowghani and JJ Fliegelman. Bringing our total funding to just under $5M.

• We’ve experienced rapid growth after our first 11 months of launching, and have plenty of runway :)

• We care DEEPLY about our customers. Their business is their livelihood, their source of income, and what feeds their family. Our customers come before everything else, we obsess over them

• We work startup hours

• We get the job done

• Although we take our job seriously, we also like to have fun while doing it

Who are we looking for

We’re looking for someone as ambitious, driven, and excited about our vision as we are. Our perfect candidate would have the following experiences/capabilities:

• 1+ years in customer success, operations, or support-related roles (BONUS if you’ve worked with home service businesses before)

• Comfort with high-volume communication. You’ll be communicating with customers via email, phone, and text message.

• Exceptional written and verbal communication. Our work needs to be messaged properly and succinctly to our customers. They’re busy, and we have limited time to communicate with them.

• Impeccable time management. With high-volume communication, your day can be gone in the blink of an eye. We’re looking for someone who can optimize their time better than most.

• Adaptable & quick learner. You thrive in fast-paced environments and can pick up new tools, processes, and strategies quickly. You’re resourceful and proactive, and you never let a lack of experience stop you from figuring things out.

• Optimistic problem-solver. You approach challenges with a solutions-oriented mindset, staying positive even in tough situations. You see roadblocks as opportunities to improve, not as setbacks. Your enthusiasm is contagious, and you help keep both customers and teammates motivated.

• Customer-obsessed mindset. You prioritize the customer’s needs above all else, ensuring they feel valued, heard, and supported. You take the extra step to solve their problems efficiently while delivering a top-tier experience every time.

What You’ll Do

• Account Management. You’ll be working closely with our customers to ensure all their needs are meet and an exceptional customer experience is held.

• Multi-channel communication. Manage multiple conversations through a variety of mediums (e.g., phone calls, texts, emails, etc) and subsequently execute downstream tasks

• Upselling & Growth Consulting. You’ll be providing strategic growth advice to home service pros while seeing and executing on opportunities to upsell customers dependent on their businesses’ needs.

• Strong technical skills. Must have very strong computer skills with the ability to figure out new programs/software on the fly. HUGE plus if you have experience with web networking (e.g., domain names, DNS records, hosting, email records/connections, etc.) or experience w/ HTML/CSS/JavaScript

• Work closely with our site specialist team. You’ll be working with our incredible site specialist team, which executes all changes needed to our customer accounts

• Deep product knowledge. You should know the product better than anyone. You’ll be expected to learn and understand every nuance of our product.

• Communicate with Engineering/Product. Effectively communicate customer feedback with our engineering/product team to continue to improve our product. You are the front lines between the customer and our product, you will be working to ensure our product remains world-class and continues to improve over time.

Compensation

• $68,640 base salary + retention-based incentives (TBD)

  • Equity package

• Our office is right next to John Wayne Airport in Irvine, CA

• Top-tier healthcare package - we cover everything (100%)

• Hardware setup — new MacBook, big display, and accessories

• Unlimited PTO

• Destination Airbnb company work retreats 2-3 times a year

Email us at [email protected] with your resume and a note explaining why you’re interested!