Alterations Associate

Position Overview

Ralph Lauren Tailors are responsible for altering and tailoring our Ralph Lauren garments to the highest standards, providing an exceptional and unparalleled client experience.

Essential Duties & Responsibilities

• Alters and tailors Ralph Lauren garments to the highest standards meeting quality control expectations
• Ensures accuracy in garment markings aligned to Ralph Lauren practice
• Build a rapport with the client, identify their needs to deliver an exceptional experience
• Partner with Sales Professional in servicing clients to provide exceptional service during fittings
• Promote teamwork through contribution towards overall team productivity
• Consistently execute and deliver personal productivity objectives at standard
• Handle and maintain all RL garments with care and respect
• Accurately enters all information into the alterations tracker and workflow systems
• Communicate product and customer feedback to managers
• Adhere to all workroom health and safety requirements

Experience, Skills & Knowledge

• Exceptional attention to detail, precision, and craftsmanship.
• Strong interpersonal and communication skills; ability to provide feedback in a supportive and collaborative manner.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience mentoring or training others in a technical capacity is preferred.
• Commitment to upholding Ralph Lauren’s brand standards and delivering exceptional client service.
• Experience in luxury tailoring preferred
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate tailoring machinery, sit, stand, move and walk for multiple hours

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.