Accounts Receivable Collection Specialist (Temporary)

About Avive:

Avive Solutions, Inc. () is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.

Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced – yet still accessible – hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.

Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives!

Learn more about working at Avive:

About the Role:

The Accounts Receivable Collection Specialist is responsible for the collection of all outstanding Accounts Receivable. Daily tasks include contacting and collecting payments from customers, documenting notes in the system that reflect the action taken and escalating those that require management review. Work with various teams to resolve any billing issues or discrepancies. This position requires excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment.

• Overall collection of accounts receivable by contacting customers via telephone and email.
• Contact customers with overdue accounts and attempt to collect while maintaining good relationships with the customers.
• Assist customers with invoice related inquiries or questions.

• Use internet searches, credit bureau data, post office information, and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers.
• Partner with Customer Success and Commercial teams to resolve customer inquiries and invoice issues related to collection.
• Report weekly on the status of unpaid accounts and any repayment progress.

• Perform other related tasks as assigned.
• Contribute to our culture of being collaborative, respectful, transparent, ethical, efficient, high-achieving, and fun!

• Negotiate payment arrangements and settlements with debtors.

• Excellent communication and interpersonal skills, including the ability to maintain effective working relationships
• Communicate verbally and in writing in a professional, courteous manner with customers, team members, and other business contacts
• Must possess a friendly, polite and professional demeanor.
• Strong attention to detail and accuracy, highly organized and accurate, and use good judgment.
• Proficiency in using ERP systems, NetSuite experience is a plus.
• Salesforce experience is a plus.
• Proficient in MS Word and Excel.
• Ability to work independently and within a team environment.
• Collaborative, positive attitude with a willingness to work in a demanding, fast paced, and dynamic work environment for a rapidly growing company.
• 2+ years of collections experience preferred.
• Availability to work 40-45 hours/week.
• Ability to operate standard office equipment such as copiers, scanners, phones and computer

Equal Employment Opportunity

It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.

NOTE: This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.

Anticipated Hourly Rate: $20 - $25