Desktop Support Technician (onsite)

Pacific Medical, Inc. was established in 1987 and is a leading distributor for durable medical equipment and surgical instruments servicing the eight western states. We provide our services directly to the patient, medical networks, physician clinics and offices. We are dedicated to the advancement of patient care through excellent service and product technology.

We have an immediate opportunity to join our growing company in our internal Information Technology department. We are currently seeking a full-time Desktop Support Technician for our Tracy office. This person will be part of a team responsible for the installation, maintenance, and repair of all company computers (hardware), phones (cellular and landlines), and all company software. This person will respond to tickets from end users and will provide service consistent with Pacific Medical's Mission Statement. The successful candidate will have excellent technical, communication, and relationship-building skills.

Job Responsibilities:

· Provide Helpdesk support to end users for all company programs and applications

· Update company computers, printers, phones and security systems

· Maximizes uses of hardware and software by training users; interpreting instructions; answering questions

· Ability to work with a variety of individuals at all levels of the organization

· Strong written and phone communication skills

· Assist in the auditorium, conference rooms, dry lab, and pub with audio visual needs

· Monitor printers and request service and order supplies

Knowledge of the following items are preferred but not required:

Microsoft Windows, Microsoft Office 365, RingCentral, DocuWare, Networking/TCPIP, Active Directory, DNS

Ability to learn industry-specific applications is required.

Hourly Rate Pay Range: $22.00 to $25.00
· Annual Range ($45,760 to $52,000)

Bonus Opportunity
Profit Bonus: $0 to $1000 per month (increases hourly rate up to $5.77per hour or up $12k per year)

Total Compensation Opportunity Examples:
Annual Base Pay: $48,760.00 (Estimate Profit Bonus)
Annual Mid-Range Pay: $54,880.00 (Estimate Profit Bonus)
Annual Top Pay: $60,000.00 (Estimated Profit Bonus)

All Full-Time positions offer the following: Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401k, and Financial Wellness planning.


Additional Benefits for Full-Time Employees (3 to 4 weeks of Paid Time Off)
Holidays: 10 paid holidays per year
Vacation Benefit: At completion of 3-month introductory period, vacation accrual up to a max of 40 hours in the first 23 months, at 24 months, accrual up to a max of 80 hours with a rollover balance.
Sick Benefit: Sick accrual begins upon date of hire up to a max accrual of 80 hours annually with a max usage of 48 hours annually with a rollover balance.

Candidates that apply must be hard working, self-motivated, professional, reliable, team player, possess strong customer service/communication, telephone, and written skills, strong work ethic, and able to learn and work in a fast paced environment. Only those with the ability to manage varying as well as scheduled tasks should apply. The final candidate will submit to a detailed background check.