Systems Administrator

Job Description

Job Description

We are looking for a Systems Administrator to provide hands-on technical support in Sherman Oaks, California within a busy business management environment. This Contract position will partner closely with IT leadership to keep Windows and Mac systems operating smoothly, support end users, and help maintain dependable daily technology operations. The role is ideal for someone who enjoys solving technical issues, staying organized, and delivering responsive service across a mixed-device workplace.

Responsibilities:
• Coordinate technical setup and separation tasks for incoming and departing employees, ensuring accounts, devices, and access are properly managed.
• Respond to user support requests across Windows and Mac environments, diagnosing issues and restoring functionality through onsite and remote assistance.
• Maintain accurate records of hardware, software, and related assets while helping manage stock levels for IT equipment and supplies.
• Source devices and accessories, gather pricing information, and assist with procurement activities to support operational needs.
• Use remote monitoring and management tools to oversee endpoint health, apply routine maintenance, and address emerging issues on PCs and MacBooks.
• Prepare, organize, and revise internal IT guides, procedures, and support documentation to improve consistency and knowledge sharing.
• Install and configure workstation, peripheral, and basic network components to support employees and shared office spaces.
• Investigate security-related problems such as malware infections, verify backup status, and support routine checks for system reliability and domain renewals.
• Support collaboration technology and connectivity, including conference room AV systems, Office 365, printers, Wi-Fi, and basic networking for local and remote users.
• Contribute to day-to-day IT operations by balancing multiple priorities, delivering strong customer service, and assisting with additional technical support tasks as needed.• At least 2 years of experience providing desktop or systems support in an IT environment.
• Working knowledge of Active Directory, Microsoft Windows Server, and Windows 10 administration.
• Experience supporting both macOS and Windows devices in a mixed-platform environment.
• Familiarity with Microsoft Office, Office 365, and common cloud-based collaboration and file-sharing platforms.
• Ability to troubleshoot connectivity, Wi-Fi, printer, and basic router or remote access issues.
• Experience using ticketing and endpoint management tools to track requests and maintain device performance.
• Understanding of remote support practices, end-user service delivery, and IT asset organization.
• Exposure to technologies such as Dell systems, Citrix environments, Zoom, and Apple device management tools is preferred.