Program Technician II

Job Description and Duties

Under general supervision of the Supervising Program Technician III, the Program Technician (PT) II in the Federal Bureau of Investigation (FBI) Response Unit Section reviews FBI criminal history records and prepares initial fingerprint background check responses based on legal requirements which help determine the suitability of a person applying for a license, certification, employment, or a volunteer position. The PT II is responsible for obtaining final disposition information from out-of-state law enforcement agencies and courts using LEAWEB, PACER, NCIC, NLETS, court websites, as well as by written communication, telephone, and facsimile.

This position works with sensitive/confidential information and materials and is expected to maintain the privacy and confidentiality of sensitive information at all times.

You will find additional information about the job in the .

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Remote and hybrid schedules are subject to management approval. In addition, approved remote and hybrid schedules may be delayed for training purposes.

Special Requirements

A fingerprint check is required.

Clearly indicate JC-527552 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment.

A background check is required (if applicable).

The Department of Justice does not provide visa sponsorship and is not an E-Verify employer.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to manage sensitive and confidential information with discretion, integrity, and sound judgment.
• Dependability, flexibility, and excellent attendance.
• Proficient knowledge and use of Microsoft Office products (Outlook, Word, Excel).
• Ability to plan, organize, and adapt to changing assignments and priorities, and to work effectively under pressure to meet deadlines and performance expectations.
• Attention to detail to ensure accurate data review and reporting.
• Ability to review and process data, interpret findings, and provide recommendations.
• Excellent professional verbal and written communication skills.
• Ability to maintain cohesive relationships with internal and external customers.
• Ability to sit at the workstation for extended periods of time.
• Familiarity with relevant regulations, codes, and standards related to criminal history.
• Knowledge of the criminal justice system.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Information about Application Filing

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - References are required and must be included.
• Other - Completion of an online hiring test is REQUIRED as part of the selection process for this position. This hiring test is not the same as the Examination to obtain list eligibility for any classification in the State of California. Please see Assessment Information Section below and follow the steps below to satisfy this requirement.