Specialist, Benefits & Leaves

The Specialist, Benefits & Leaves, is responsible for administering and supporting employee benefits and leave programs in an employee-centered way to ensure a high-quality employee experience. This role serves as a key resource for employees, handling day-to-day matters such as employee escalations, general benefits administration, and leave of absence (LOA) support. The position functions as the operational backbone of the Benefits team, helping to ensure an excellent employee experience across all U.S. entities.

Areas that play to your strengths

All the responsibilities we'll trust you with:

• Ensure that routine benefits and 401(k) administration tasks, including invoice coding and billing, are consistently completed on time.

  Conduct regular audits of benefit enrollments across all vendors.

  Process Qualified Medical Support Notices (QMNS) and administer COBRA in a timely manner.

  Review and approve benefit life event changes and provide support during open enrollment.

  Assist with responding to benefits- and leave-related questions and issues within the Zendesk customer service platform.

  Support the implementation of system changes (e.g., testing updates, configuring new features), identify recurring issues, and collaborate with the Talent Systems team to resolve them.

• Support leave of absence (LOA) management, including LOA, Americans with Disabilities Act (ADA), and workers’ compensation tracking and updates, as well as light duty agreements.

  Perform regular payroll and LOA payment audits.

  Manage related Zendesk ticket assignment and categorization.

  Oversee coordination between leave administration and benefits, including direct pay and COBRA administration.

  Assist the ADA Specialist and Talent Business Partners with LOA return-to-work processes.

• Provide clear, consistent, and empathetic support to employees as they navigate benefits and leave processes.

  Collaborate cross-functionally with Payroll, Finance, Talent Systems, and other teams to ensure alignment and effective program delivery.

• Identify opportunities to improve the efficiency and effectiveness of benefits and leave processes.

  Recommend enhancements to tools, templates, and workflows.

  Maintain accurate records and documentation related to benefits and leave processes.

  Assist with a variety of tasks and projects, which may include research, preparing presentations, and conducting audits.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• A minimum of a high school diploma or equivalent (GED) is required; a bachelor's degree or equivalent work experience is strongly preferred.
• 1+ years of experience providing high-quality customer service to ensure a premium experience for employees, preferably in the benefits field.
• Strong communication skills in various settings, with the ability to adapt to different audiences and provide timely, helpful information across the organization.
• Strong organizational skills and close attention to detail while managing multiple tasks simultaneously.
• Must be a proactive problem-solver and team player who is detail-oriented and flexible; a self-starter who requires minimal supervision and can respond to requests from multiple sources.
• Ability to handle sensitive and confidential matters appropriately.
• Proficiency in the Microsoft Office Suite (Excel, Word, PowerPoint).
• A collaborative mindset and the ability to work effectively as part of a team.

• Travel 0-10%
• Permanent
• Benefits eligible