Lead digital

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The AI Lead – Digital Transformation owns a portfolio of solutions, ensuring optimal performance, user adoption, and maximum value realization. They oversee solution onboarding and readiness, provide user training and support, and serve as the primary point of contact for end-users, driving engagement and effective utilization.

Responsibilities

• Perform gap analysis between current and desired states
• Assess solution readiness and fit for the intended use
• Lead solution onboarding, user setup, role assignment, and access verification/configuration
• Support change management by promoting adoption, reinforcing messaging, and addressing user resistance
• Test and troubleshoot technical issues to ensure solution stability
• Support user acceptance testing (UAT) and validate readiness for rollout
• Deliver user training, info sessions, and live demos
• Act as the go-to contact for user questions, issues, feedback, and enhancement requests
• Own, design, and facilitate digital and AI fluency initiatives to support upskilling and drive confident solution usage
• Analyze usage data to generate adoption insights and recommend improvements
• Report on tool usage, adoption trends, and ROI metrics
• Collaborate with Solution Architects to resolve issues and prioritize feature requests
• Work hands-on with citizen developers to guide solution development, promote best practices, request or secure necessary technology access, and educate them on tools and platforms
• Monitor citizen developers' compliance with firm standards, security, and regulatory requirements

Experience, Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• AI/ML coursework or certifications
• Experience supporting or delivering digital technology solutions
• Experience managing technology onboarding, user training, and support across the full solution lifecycle
• Proven track record of working directly with end users, gathering feedback, and improving adoption
• Hands-on experience with low-code/no-code platforms with pro-code highly desirable
• Experience working with or supporting developers and internal product owners
• Exposure to digital transformation, AI tools, or automation platforms
• Experience facilitating training, demos, and enablement sessions for non-technical audiences
• Familiarity with change management and addressing resistance
• Ability to interpret usage metrics and generate adoption or ROI insights
• Clear and confident communicator across all levels: technical, business, and executive

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.