Assistant Front Office Manager

Join the Luxe Team as an Assistant Front Office Manager!

The Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel, proudly standing as the only property of its kind in our competitive set and in the prestigious areas of Brentwood and Bel-Air. Our stunning 160-room boutique hotel offers guests distinguished service and timeless luxury, making us a sought-after destination in the heart of Los Angeles.

We are looking for an Assistant Front Office Manager to elevate our guest experience and support seamless daily operations with professionalism, leadership, and a passion for hospitality.

Located just minutes from UCLA, the Getty Museum, and the Skirball Cultural Center, Luxe Sunset Boulevard Hotel offers easy access to LA’s most iconic attractions while providing an oasis of elegance and style. If you’re ready to take on exciting challenges, work alongside a dynamic team, and enjoy the rewards of your efforts, this is your moment to make an impact with Luxe.

Department: Front Office
Status: Exempt
Estimate Pay Range: $70,500K - $74,500K (Employer est.)

Performance Expectations:

• Meet and exceed customer service levels and expectations by providing exceptional service.
• Communicate effectively with customers, co-workers, and supervisors at all times.
• Ability to handle difficult situations/guest complaints effectively and efficiently.
• Supervise assigned operational functions within the department consistent with the strategic plan and fiscal budget.
• Supervise the delivery and measurement of guest service in accordance to the established guidelines.
• Oversee accountability process for the Font Desk ensuring compliance with budgetary guidelines, company policies, established guidelines/standards, and legal requirements.
• Interview, hire, train, develop, conduct performance evaluations, resolve problems, and recommend discipline and/or termination.
• Perform all Front Office duties at a high level of expertise, offering technical guidance/assistance as needed.
• Monitor employee schedules; enforcing break/lunch times, provide early-outs or overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
• Monitor Front Office employee’s activities for quality assurance, evaluate performance and provide coaching/counseling when applicable.
• Maintain complete knowledge of, and comply with, all department policies, procedures, and standards.
• Keep a positive Employee Engagement environment and productivity levels
• Provide guest resolution for all issues/concerns beyond the scope of authority designated to Front Office line employees in an expedient and professional manner.
• Assist the Front Office Manager/Director of Operations with daily administrative duties as needed.
• Promote free exchange of ideas among employees in an effort to continuously improve guest service levels.
• Advise management of any discrepancies, potential security issue, and/or area of concern which may have a negative impact on the department/property.
• Maintain constant awareness of safety and accident prevention.
• Ensure all equipment and work areas are kept stocked, clean, neat, and in working order.
• Inventory/order supplies as needed.
• Answer telephone using proper etiquette.
• Provide overview of hotel and facilities to all guests.
• Proficiency with Opera and HOTSOS programs.
• Proficiency in knowledge of all room types, room positions, current rates, and all facilities and services within the hotel.
• Effectively communicate all discrepancies, special requests, etc. to relief personnel.
• File all paperwork within established guideline.
• Ability to show different room types and meeting rooms with extensive knowledge of each venue.
• Possess thorough knowledge of immediate area and assist guest with requests when needed.
• Proficient knowledge of Safety and Security procedures.
• Keeps supervisor fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
  • Attends work as scheduled.
  • Follows hotel’s dress and grooming standards.
  • Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.

Physical Requirements:

• Pushing/Pulling: Average weight 60lbs constantly
• Lifting/Carrying: Average weight 60lbs constantly
• Standing/Walking: Constantly
• Kneeling/Crawling: Occasionally
• Reaching: Constantly

Benefits:

• Medical, Dental, Vision and Life Insurance
• FSA Medical
• Short Term Disability and Long Term Disability
• 401(K) Plan
• Vacation and Sick Leave
• Employee Dry Cleaning
• Employee Meal and Parking

Luxe Hotels is proud to be an Equal Opportunity Employer.

About Luxe Hotels:
The Luxe independent hotel group is a privately held company headquartered in Los Angeles, California. "Luxe" is an experience built around ideals of timeless hospitality, innovative services, and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Everyone entering our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world! With this in mind, we seek employees who share our values and desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared for and known when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded, but meeting their needs is only the beginning of what we do to make them feel like they belong.