Hospitality Associate

Job Description:

Outpost Wines is a producer of 3 different Cabernet Sauvignon based wines, as well as small lots of Zinfandel and Grenache. All of our wines are estate grown and vinified from our vineyards on Howell Mountain in the Napa Valley. Outpost Wines was established in 1998, at which time our focus was only Zinfandel. Our goal is to make wines of the highest possible quality that convey the sense of the place in which it was grown. Most of our wines are sold directly to consumers with a smaller percentage being sold through distribution and international markets. Our Sales & Hospitality Team is focused on giving our customers a luxury experience from initial contact to taking possession of their wines. We have also just begun producing Chardonnay and Pinot Noir from the storied Platt Vineyard on the West Sonoma Coast, which launched in 2025.

Positions Summary:

We are seeking an enthusiastic, service-oriented Hospitality Associate to join our team at the estate on Howell Mountain. As the first point of contact for many guests, this role plays a vital part in delivering an exceptional, welcoming, and educational wine experience. The ideal candidate is polished, professional, and passionate about wine and hospitality.

This position is primarily on-site and requires availability on weekends and holidays. As a sister winery to Platt Vineyard, Outpost employees may collaborate on Platt Hospitality initiatives as deemed appropriate, and vice versa with Platt Hospitality staff.

Hospitality:

Warmly greet guests and set the tone for a high-quality, engaging tasting experience

Conduct unique tasting experiences for Outpost guests, ensuring that all guests enjoy their wine tasting experience and leave with a very high impression

Deliver personalized service in both private and more casual tasting formats

Strong storytelling skills, with ability to discuss wine and respond to customer questions as appropriate

Effectively promote and sell available wine to clientele organically without pressure tactics or quid pro quo arrangements

Pack orders for on-site sales or pick-ups, restock inventory of wines and required materials

Contribute to DTC sales

Assist in concierge role for high touch clients

Meet monthly sales goals, both in the tasting room and in outbound communications via phone and email

Accurate and timely customer data capture and order entry

Always maintain cleanliness and presentation of the tasting room

Support setup and breakdown of daily service and special events

Restock wine, merchandise, and tasting materials as needed

Handle POS and reservation platforms (eCellar) accurately and efficiently

Participate as needed in pouring at events. Including readiness, set up, tear down, follow up, etc..

Participate as needed in brand release

Personal Outreach:

Develop and maintain strong relationships with concierges, other wineries, destination management companies, high-end tour operators, and tour and transportation companies

Participate in networking events to promote referral business

Passionate about seeking wine knowledge and can accurately describe wines, winemaking techniques, winery history, appellations, and unique aspects of wine

Administrative:

POS System

Process orders, input appointments, and assist with tracking sales in eCellar

Ongoing maintenance of customer database

Communicate with Operations Coordinator to ensure correct and timely deliveries

General organization and assist with stocking of supplies

Answer phone calls

Print sales forms and menus

Assist with proper stocking / cleaning of tasting room and patio

Qualifications:

3+ years experience in customer service and/or DTC sales; wine industry preferred

Must be self-motivated, capable of working independently, and confident in making sound decisions in a dynamic environment

Strong interpersonal skills and ability to engage guests and effectively communicate

Strong computer skills

Experience working with Outlook, Teams and eCellar

Must be able to lift 50 pounds

5 days per week including Friday, Saturday, and Sunday with some additional weekdays. Evenings and Holidays as needed

Must be 21+ years of age

Professional demeanor and appearance consistent with a luxury environment

Type of Work: Full-Time

Reports To: Director of Hospitality

Location and Schedule: This position is primarily based on site, with limited opportunities for remote work as appropriate. Must be available on weekends and holidays. This position may also be asked to assist with Hospitality initiatives at sister winery, Platt Vineyard, in Sonoma.

Benefits: Medical Insurance, Dental/Vision Insurance, 401k Plan, Paid Time Off, Sick Time, Paid Holidays and Flexible Schedule

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