Supervisor I

Job Description and Duties

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. CDSS employees are our most important resource in serving California’s needy and vulnerable children and families.

The ideal candidate possesses great interpersonal skills with an ability to organize and execute both independently and collaboratively. They would thrive in a fast-paced customer service focused environment; be able to multi-task without losing sight of deadlines; communicate effectively verbally and in writing; enjoy collaborating with their team; and support the goals and vision of the Office of Equity.

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Working Conditions

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position is eligible for hybrid work in accordance with the Governor’s and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. The successful candidate must reside in California upon appointment.

Please note: Regular commute is not compensable.

Special Requirements

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

1. A key project is behind schedule and over budget, but a new, high-priority initiative from senior leadership requires your team's immediate attention. Walk us through how you would balance these competing demands. What factors would you consider, and how would you communicate your decision to both your team and senior leadership?

2. Walk us through your process for identifying skill gaps within your team. Describe one instance where you successfully created and executed a professional development plan for an underperforming employee. What was your approach, and how did you measure success?

3. Describe your experience overseeing administrative programs or compliance processes. Include how you ensured polices and regulations were followed, supported staff, and improved processes. Provide an example of how you handled a complex issue while ensuring accuracy and accountability.

4. Describe your experience with position control, data analysis or workforce reporting. Include how you ensured positions, budgets, and staffing data were accurate and aligned. Provide an example of how you used data (such as vacancies or program trends) to support decision-making or reporting.

5. Describe a time when you had to quickly learn and apply a new administrative system or technology that affected your team. How did you approach the learning process? What actions did you take that provided a benefit to your team?

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

- Demonstrated ability to lead cross-functional teams and facilitate effective meetings in hybrid work environments, ensuring inclusive participation and actionable outcomes.

- Experience coaching, developing, and mentoring staff, resulting in improved performance and retention.

- Proven track record in implementing progressive discipline and managing performance improvement plans.

- Proven ability to manage sensitive personnel issues with discretion, empathy, and adherence to HR policies.

- Experience preparing clear and professional written correspondence such as memos, justifications, reports, and other administrative documents.

- Experience in researching administrative topics, developing clear and informative presentations, and delivering these presentations to various groups, including at unit, executive management, and regionwide meetings.

- A high degree of emotional intelligence, strong judgment, and the ability to work collaboratively, maintain confidentiality, and build trust.

- Strong working knowledge of the Microsoft Office Suite, including Teams, Outlook, SharePoint, Word, Excel, and OneNote.

- Experience developing, implementing, and evaluating administrative policies and procedures to support organizational efficiency and compliance.

- Demonstrated ability to lead administrative projects, including process improvement and organizational change initiatives, including cross-training, standardization, and streamlining efforts.

- Skilled in building collaborative relationships with internal and external stakeholders.

- Ability to analyze operational data and metrics to inform strategic planning and resource allocation.

- Comprehensive knowledge of applicable policies, procedures, and directives governing a wide variety of administrative functions, including personnel management, facilities management, Public Records Act requests, records management, training, procurement, budgetary processes, document remediation, and general office operations.

Benefits

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable for additional information on the length and percentage of reductions.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.