Receptionist

North County Cadillac GMC is looking for a Receptionist to manage our front desk and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role.

Shift Description: Monday - Wednesday from 2pm to 8pm.Thursday and Friday off. Saturday from 9am to 5pm. Sunday from 10am to 6pm.

What are the day-to-day responsibilities?

• Answer phones and direct customers to the correct personnel
• Ensuring that all calls presented are answered promptly and professionally
• Following the guidelines on all inbound and outbound calls
• Scanning documents
• Ability to work well under pressure
• Acquiring a complete knowledge of product information related to the makes and models of the Dealership
• Developing proficiency with all features of the dealership software
• Ensuring that all information entered in the software is consistent and accurate, 100% logging of all contact made with customer
• Maintaining a current knowledge of all service advertising and promotions and inventory
• Maintaining a current knowledge of schedules of service staff and management
• Developing a thorough understanding of the Dealership policies and procedures and demonstrating adherence to them
• Maintaining the essential communication link between the client and Dealership

What are the requirements for this job?

• Excellent communication skills in person, on the phone, and in writing.
• Ability to interact with customers with professionalism, efficiency, and courtesy.
• Knowledge of appropriate telephone etiquette.
• Ability to listen and answer customer questions on the phone and in person.
• Ability to properly document customer concerns.
• Ability to work with and quickly resolve customer complaints.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Computer knowledge required.

Compensation: $16.50 per hour - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.