Customer Service Representative

Position: Customer Service Rep (Call Center)

Location: Cypress, CA 90630

Pay: $22-$22.50/HR

Schedule: Candidate must be open to all shifts because they will interview for all departments) and placed/selected for which department they are the best fit

SCHEDULE / SHIFT:

Early Customer Accounts Reps (ECARs):

Monday - Friday: 8:00 AM - 5:00 PM (3x per week)

Monday - Thursday: 11:00 AM - 8:00 PM (2x per week)

Saturday: 8:00 AM - 12:00 PM (2x per month)

Customer Service Reps:

Monday - Friday: 8:00 AM - 5:00 PM

Funders / Data Entry Reps:

Monday - Friday: 8:00 AM - 5:00 PM (3x per week)

Monday - Thursday: 11:00 AM - 8:00 PM (2x per week)

Job Description

EARLY COLLECTIONS REPS (ECARS)

- Contact customers 5-29 days past due on car payment(s) and work to resolve delinquency.

- Handle inbound/outbound calls daily (150+)

- Use customer service skills to determine customer’s reason for delinquency and offer appropriate solution based on customer’s situation

- Negotiate payment arrangements on past due accounts

- Conduct minimal skip tracing necessary to prepare account for next level of collections (more of a customer service reminder call on a late payment than hard core skip tracing)

CUSTOMER SERVICE REPS

- Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily).

- Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and customer while effectively resolving conflicts.

- Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.

- Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects

- Use organizational skills to manage resources and locate references to maximize efficiency while on the phone

- Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required

- Maintain enthusiastic and positive attitude

- Attendance - being here on time ready to work at the start of the shift

FUNDERS / DATA ENTRY

- Process new loans, change of status on loans, and close out loans

ALL ROLES

- Use time management skills to balance the quantity and quality of calls made and received

- Use organizational skills to manage resources and locate references to maximize efficiency while on the phone

- Use written communication skills to clearly and concisely document customers' accounts of all necessary information required

- Maintain enthusiastic and positive attitude

- Attendance - being here on time ready to work at the start of the shift

Additional Skills & Qualifications

MUST HAVE

- Strong Communication Skills

- Computer Skills

- Team Player

- Organization Skills

- Problem-Solving

- Ability to Multi-task

- Minimum Associate's degree

NICE TO HAVE

- Call Center

- Collections

- Bilingual (Spanish, Korean, or Mandarin)

- Negotiations

Pay and Benefits

The pay range for this position is $22.00 - $22.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cypress,CA.

Application Deadline

This position is anticipated to close on Sep 24, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.