Play Caller, Starbucks - Hilton Anaheim

Description - Internal

The beautifully renovated Hilton Anaheim is looking for a Play Caller to join their Starbucks team! Here you will enjoy great perks such as a robust benefits package, complimentary shift meal and Hilton room discounts for you and your family worldwide!

Classification: Full-Time

Shift Pattern: Union Position, Open Availability Required - earliest start time 5 AM, latest end time currently 6:30 PM, but may be as late as 10:30 PM in future

Hourly Rate: $24.54 - $30.67 per hour, plus tips

The ideal candidate will possess the following qualities:

• Open, flexible availability
• One (1) year of customer service and Barista experience; Starbucks experience highly preferred.
• A genuine spirit to provide excellent service to our guests!

What Will I Be Doing?

As a Play Caller, you will be in charge of greeting the guest, coordinate coffee orders, preparation, and delivery to ensure the prompt and correct filling of orders. As well as routinely check the status of order tickets and communicate with Baristas to manage the flow of service. You will be doing the following functions:

• Responsible for setting up daily plays/routine for Barista staff. Communicate when play/assigned position changes throughout the shift
• Organize and prioritize orders, coordinate timing with Baristas, verify quality and accuracy of all ordered items. Working together to be the best moment in every costumer’s day while delivering expertly crafted products.
• Covers, assists and supports baristas as necessary based on business and operational demand
• Ensure a positive engaged customer experience from the moment a guest enters, an order is placed, and the delivery is complete.
• Checks completion of side work for service staff and reports to management
• Assists managers in overseeing cleanliness and sanitation.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attends mandatory meetings
• Performs general cleaning tasks to adhere to health and safety standards.
• Keeps work area clean and organized.
• Completes other duties as assigned by supervisor and/or department head.
• Be fully proficient in all positions in Starbucks.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus

• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!