Call Center Customer Service Rep

Job Summary

We are seeking a Call Center Customer Service Representative for a temporary onsite opportunity in Irvine, CA. This role is ideal for a customer-focused professional who enjoys helping people, resolving issues, and working in a fast-paced support environment.

In this position, you will handle inbound and outbound customer calls and emails related to products, parts, order status, returns, refunds, and assembly assistance. You will be part of a collaborative team that values clear communication, problem-solving, dependable service, and ongoing product training. This opportunity offers a supportive work environment with strong teamwork, accessible leadership, and the chance to build valuable customer service and CRM experience.

Key Responsibilities

- Respond to inbound and outbound customer calls and emails regarding products, parts, order updates, returns, refunds, and assembly support.
- Research customer inquiries, provide accurate solutions, and follow through to ensure customer satisfaction.
- Process orders, requests, refunds, and returns using a CRM system while maintaining accurate documentation.
- Escalate complex customer concerns to management when needed and collaborate with internal departments to resolve issues.
- Participate in product training, generate reports, complete special projects, and support physical inventory counts as assigned.

Compensation and Benefits

- Pay: $20.00 per hour.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Assignment type: Contract/temporary assignment, approximately 90 days with potential for extension.
- Work arrangement: 100% onsite in Irvine, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Handle high-volume customer service calls and emails in a professional call center environment.
- Process customer orders, returns, refunds, requests, and account updates through a CRM system.
- Research customer issues, document interactions, and coordinate resolutions with internal teams.

- High school diploma or equivalent required.
- At least 1 year of customer service or call center experience required.
- Experience handling inbound and outbound calls.
- Strong communication, active listening, and problem-solving skills.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Proficiency with Microsoft Office, including Word and Excel.
- Comfortable learning new software systems and working within CRM platforms.
- Reliable attendance and a dependable, team-oriented work style.
- Ability to work in a combination office and warehouse environment.
- Ability to sit, stand, and occasionally lift up to 20 lbs.

Preferred Qualifications

- Experience using CRM systems in a customer service or call center setting.
- Previous experience supporting product-based customer inquiries, order status updates, parts requests, returns, or refunds.
- Ability to quickly learn product information and apply training to customer conversations.