Senior Project Manager (Healthcare) (San Francisco)

Senior Project Manager (Healthcare)

Kansas City, Missouri / Los Angeles, California / Philadelphia, Pennsylvania / San Francisco, California / Seattle, Washington / Denver, Colorado / Chicago, Illinois / Boston, Massachusetts / Santa Barbara, California

About Artera

Our mission is to make healthcare #1 in customer service. Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Artera's virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, and billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text, and web. A decade of healthcare expertise, powered by AI.

Trusted by 900+ provider organizations including specialty groups, FQHCs, large IDNs, and federal agencies engaging 100 million patients annually. Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include : Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of America's Best Startup Employers, Newsweek as one of the World's Best Digital Health Companies, and named one of the top 44 Startups to Bet Your Career on in 2024 by Business Insider.

Summary

We are seeking a highly experienced and strategic Senior Project Manager to join our team and lead complex, high-impact projects for strategic enterprise customers, with a strong focus on seamless go-lives for product and feature implementations. In this critical role, you will serve as the primary orchestrator and customer-facing lead for the entire project lifecycle, from sale closure through to successful deployment. You will collaborate closely with Integration Engineering and Technical Services teams to ensure the intricate technical and workflow integrations required within diverse healthcare IT environments are expertly managed and delivered on time, exceeding customer expectations. This position is pivotal to the long-term success of our strategic customer partnerships. You will skillfully manage multiple, concurrent high-stakes projects, proactively overseeing complex project scopes, managing and escalating risks related to technical dependencies and integration challenges. While leveraging the deep expertise of our Integration Engineering and Technical Services teams, your leadership will be essential in sustaining overall project momentum, maintaining clear communication, and ensuring our consistent delivery of exceptional service and successful go-lives.

Responsibilities

• Client Focus : Serve as the primary customer-facing project leader for the end-to-end delivery of multiple, complex healthcare IT implementation projects, especially those involving intricate integrations with strategic enterprise accounts.
• Project Leadership : Manage the project lifecycle from sales closure to go-live, ensuring all milestones are met. Provide strategic direction to the project teams, ensuring alignment with organizational goals.
• Performance Tracking : Direct customer focus on measuring and achieving tangible improvements in key metrics post-go-live, leading strategic conversations with customers about value generation and ROI.
• Problem-Solving : Possess a strong functional and architectural understanding of our technical solutions and their integration points within healthcare IT ecosystems. Lead high-stakes negotiations and ensure alignment of project outcomes with client expectations.
• Collaboration : Act as the central point of contact for project-level technical challenges, escalating to and coordinating closely with Integration Engineering, Technical Services, and third-party vendors to drive resolution.
• Time Management : Ensure all projects are completed on time, within scope, and meet quality standards.
• Organization : Maintain comprehensive and meticulously organized documentation of all project activities, including integration specifications, scope changes, and risk logs, alongside administrative tasks.
• Optimization : Lead initiatives to adopt new internal methodologies or tools that enhance efficiency and effectiveness of the PSO team.

Requirements

• Bachelor's degree in Business Admin, IT, or related field is preferred
• additional experience in lieu of a degree is also accepted
• 5+ years of project management experience in a customer-facing role.
• Demonstrated deep experience and expertise in the healthcare or Healthcare SaaS industries, specifically managing complex IT implementations and integrations.
• Exceptional oral and written communication skills, with the ability to articulate complex technical and integration concepts to both technical and non-technical stakeholders.
• Proven track record of expert stakeholder management, including executive-level client engagement and successful negotiation with internal and external technical teams.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Self-motivated and able to work independently with minimal supervision.
• Exceptional problem-solving, time management, and organizational skills, particularly in navigating complex technical interdependencies during go-lives.

Bonus

• Experience with Looker or other data visualization / reporting tools.
• Background in healthcare IT startups or large EMR systems (e.g., Epic, Cerner, Athena).
• Project Manager Professional certification (PMP)

98,000 - $130,000 a year. The compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.

Our approach to work location : Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations, and / or role responsibilities. In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our Hiring Hubs. We are currently hiring remote candidates located within the following hiring hubs : Boston Metro Area, MA; Chicago Metro Area, IL; Denver Metro Area, CO; Kansas City Metro Area (KS / MO); Los Angeles Metro Area, CA; San Francisco / Bay Area, CA; Seattle Metro Area, WA. This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant. As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.

Working at Artera : Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k), and more! Career development - Manager development cohorts, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. Equal Employment Opportunity (EEO) Statement - Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, or any other protected status. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected]. Data Privacy - Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information, please refer to our Privacy Policy. Security Requirements - All employees are responsible for protecting the confidentiality, integrity, and availability of the organizations systems and data, including safeguarding Arteras sensitive information such as Personal Identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or