Care Team Manager

Job Description

Job Description

Health Advocacy Team Support Organization (HATS) is a mission-driven organization driven by a deep commitment to health equity and community support. Our mission is to advocate for transformative, person-centered solutions that improve access to care, empower individuals, and promote holistic well-being. Through inclusive and culturally responsive practices, we aim to ensure every community member has equitable access to essential services, healthcare, and opportunities for a healthier future.

Role Summary

The Care Team Manager at HATS, you’ll champion our core values—compassion, advocacy, and empowerment—while leading a high-performing team focused on individuals experiencing homelessness and other complex social and medical challenges. Your leadership will guide care plans, amplify voices, and ensure services reflect the lived experiences of those we serve.

Responsibilities

• Supervise and mentor Enhanced Care Management team
• Oversee development and implementation of person-centered care plans tailored to individuals facing homelessness, housing instability, and chronic conditions
• Build relationships with shelters, transitional housing programs, outreach teams, and other community partners
• Track outcomes and advocate for flexible care models that meet people where they are—literally and figuratively
• Manage a case load of 10-20 members
• Champion services that address systemic barriers such as mental health access, substance use recovery, and safe housing
• Facilitate internal trainings on equity, engagement, homelessness, and interdisciplinary best practices
• Problem Solving, Critical thinking strategies to support your team
• Conduct Performance Evaluations for team members

Qualifications

• Bachelor’s degree in Social Work, Nursing, Psychology, Public Health, and/or related field
• 3-5 years’ care coordination or case management experience, including at least 2 years in a leadership role
• Deep understanding of the structural issues facing unhoused individuals and commitment to equity and advocacy
• Comfort navigating health systems and community-based services, including outreach and field-based care

Ideal Candidate Traits

• Culturally humility and emotionally intelligent
• Grounded in harm reduction and trauma-informed principles
• Creative problem-solver with strong communication skills
• Passionate advocate for housing justice and integrated care