Patient Service Representative
- Consistently adheres to and/or exceeds SALUD's communication guidelines and expectations with patients, peers, and supervisors.
- Greets every patient with a verbal greeting, eye contact and a smile.
- Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in patient interactions. Listens skillfully and displays a willingness and ability to acknowledge patient needs, expectations and values through the use of reflective listening and empathy conveyance. Responds to patient needs in ways that are helpful and beyond expectation.
- Collaboratively works with patients through SALUD's communication guidelines to positively affect their health outcomes.
- Registers and orients all patients to clinic policies regarding services offered, appointment system, after hour's coverage, collection policy, etc.
- Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures. Ensures that all matters related to patient account information are handled confidentially, effectively, efficiently and in accordance with regulations and contracts.
- Assesses patient income or payer information, ensuring accuracy and completeness of documentation, collects amounts due in accordance with established procedures.
- Researches and answers any questions regarding account balances, bills, or correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.
- Using proper phone etiquette answers incoming calls courteously and professionally, taking messages and directing them appropriately and screening calls requesting appointments for medical/dental urgency with the assistance of the Lead Medical/Lead Dental Assistant or designee. Contacts patients to confirm appointments and schedules appointment according to protocols.
- Performs administrative tasks as needed to support the clinic operation including filing charts, pulling charts, entering charges, faxing, scanning or sending patient records, contacting patients to recall to clinic, opening mail, etc.
- In cooperation with the Medical/Dental Team and Finance Staff, researches and compiles information from various sources, preparing reports as required.
- Proactive in participating in industry best practices and corporate quality improvement initiatives
- Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
- Adheres to the SPLG Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
- Other duties as assigned.
- High School graduate or equivalent
- Preferred of one year's experience in medical office receptionist and/or records
- Experience with computer medical entry
- Excellent alphabetical and numerical skills for filing and payment processing
- Fluent bilingual Spanish/English
- Valid CA Drivers License and current vehicle insurance; must be able to travel between sites.
- Bicultural candidates preferred
- Medical, Dental, Vision, and Life Insurance Plans
- Paid Time Off (PTO): 19 days per year
- Paid Holidays: 12 per year
- 401(k) Retirement Plan with employer contribution
- Voluntary Long-Term Disability
- Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.
- On-call employees are eligible for California sick pay, pro-rated based on hours worked.
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