Product Delivery Manager - Digital Loan Experience - Vice President (Palo Alto)

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Commercial Real Estate Product Team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will collaborate with product managers to prioritize, develop, and implement product backlog items, and work with users to uncover requirements and understand their daily activities. You will partner with designers to create solutions that meet requirements and delight users, and work as part of a software engineering team to provide insights, requirements, and clarity to developers daily. Additionally, you will facilitate and provide operational support for the product and engineering teams, and may lead refinement sessions and coordinate other agile development ceremonies.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance assessment opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firms risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Perform complex analysis on commercial real estate problems to identify opportunities to improve sales and overall customer experience
• Establish backlog items for new software that will support sales leads and portfolio features
• Conduct interviews and design thinking sessions with end users to understand problems and ideate on potential solutions
• Help prioritize the product backlog in conjunction with product and engineering teams
• Create mockups and wireframes as part of requirements gathering
• Manage multiple projects and proactively communicate issues and priorities
• Communicate complicated problems and solutions to stakeholders, both verbally and in writing

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area (e.g., business analyst, UX designer, or product owner)
• Advanced experience analyzing software problems and documenting management artifacts including user stories, use cases, and process flows
• Advanced experience creating mockups and wireframes with tools like Figma, Sketch, Balsamiq Mockups, or similar
• Strong verbal and written communication skills
• Strong organizational skills, attention to detail, and ability to meet concurrent deadlines
• Comfortable influencing others and negotiating
• Comfortable working in a fast-paced, highly collaborative, dynamic environment
• Working knowledge of domain modeling and/or data normalization concepts in databases

• Commercial Real Estate and/or General Lending background
• Proficient knowledge of the product development life cycle, design, and data analytics
• Prior experience using Atlassian tools like JIRA and Confluence