IT Support Specialist
- Provide front-line technical support to end users via phone, in-person, or remote tools.
- Diagnose and troubleshoot hardware, software, and basic network related issues.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Support user onboarding/offboarding, including workstation setup and account provisioning and de-provisioning.
- Perform routine system checks to ensure uptime and performance.
- Track and manage IT inventory; assist with making purchase requests for IT related items.
- Coordinate hardware repairs and service requests with vendors as needed.
- Document support requests and resolutions according to company standards.
- Identify recurring issues and contribute to documentation and process improvements.
- Associate degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years in an IT support or help desk role, or an equivalent combination of education and experience.
- Proficiency with Microsoft 365, Windows 10/11, and common desktop software.
- Basic knowledge of Microsoft Azure AD, Google Workspace, and AWS is a plus.
- Understanding of networking concepts and security best practices.
- Experience with ticketing systems and remote support tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks, work independently, and collaborate effectively in a team environment.
- CompTIA A+, Network+, Security+
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Be part of a growing company at the forefront of clean energy innovation.
- Work with a collaborative and supportive IT team.
- Gain hands-on experience across a wide range of technologies.
- Opportunities for professional development and certification support.
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