Collection Representative

Collection Representative – Full-Time, In-Office (Thousand Oaks, CA)
Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus
Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360
Schedule: Monday–Friday, 7:00 AM–3:30 PM PST

American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking a motivated and articulate Collection Representative to join our Thousand Oaks office. This is a full-time, in-office opportunity with competitive pay and performance-based incentives.

What You’ll Do

• Handle a high volume of inbound and outbound collection calls with professionalism and empathy.

• Negotiate payment solutions in accordance with federal, state, and client compliance requirements.

• Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.

• Utilize collection systems to document activity, schedule follow-ups, and track account progress.

• Research and verify account details through regulatory and data sources.

• Participate in training sessions and meetings to support continuous improvement.

What We’re Looking For

• Excellent verbal and written communication skills.

• Strong negotiation and problem-solving abilities.

• Ability to manage time effectively and stay organized in a fast-paced environment.

• Previous experience in collections, sales, telemarketing, or a call center is preferred.

• Must adhere to all state, federal, and client compliance guidelines .

Why Join Us

• Competitive hourly pay ($18-$20/hour) plus monthly performance bonuses.

• Full-time, Monday–Friday schedule with no weekends.

• Supportive team environment and ongoing training.

• Opportunities for career growth and professional development.

• Equal Opportunity Employer – we value diversity and inclusion.

If you are a driven communicator who enjoys achieving goals and helping customers resolve their accounts, we want to hear from you. Apply today to join American Recovery Service Incorporated in Thousand Oaks!

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.