Office Manager

Job Description

Job Description

Office Manager – Rancho Mirage

Rancho Mirage , CA
$27–$45/hour depending on leadership experience, operational background, and industry knowledge

We can teach optical.
We cannot teach leadership, accountability, initiative, and the ability to elevate a team.

At Rancho Mirage Eyecare, we are looking for a leadership-focused Office Manager who can help drive performance, improve culture, elevate customer service, and lead a team with confidence and accountability.

Optical experience is a plus — but not required.

We are open to candidates from healthcare, retail, hospitality, banking, membership sales, or other fast-paced leadership environments if you have a proven track record of:

• Leading teams
• Hitting goals and KPIs
• Improving accountability
• Driving customer satisfaction
• Creating operational improvements

This position works closely with upper management and ownership to help execute company goals, improve office performance, and strengthen the overall patient experience.

We are not simply looking for someone to maintain an office.
We are looking for someone who can help elevate it.

Responsibilities

• Lead day-to-day office operations and team performance
• Coach, motivate, and develop staff members
• Help improve office culture and accountability
• Deliver a high-level patient and customer service experience
• Help drive office performance through scheduling efficiency, team accountability, workflow improvement, and operational goal tracking
• Monitor KPIs and performance metrics
• Handle patient concerns professionally and effectively
• Work closely with upper management regarding office goals, systems, and operational initiatives
• Support implementation of company policies and procedures

Qualifications

• Leadership or management experience preferred
• Strong communication and organizational skills
• Strong business acumen and problem-solving ability
• Ability to multitask in a fast-paced healthcare and retail environment
• Experience in KPI-driven or performance-based environments preferred
• Optical or medical office experience is a plus, but not required
• Reliable, professional, solutions-oriented mindset required

What We’re Looking For

The ideal candidate:

• Leads from the front
• Takes ownership instead of making excuses
• Understands how to motivate teams
• Thrives in fast-paced environments
• Understands that great customer service creates loyal patients
• Sees problems and immediately starts building solutions

Growth Opportunity

Strong performers may have opportunities for future growth within our multi-location organization.

Compensation & Benefits

• $27–$45/hour depending on qualifications and experience
• Full-time position
• Opportunities for advancement
• Benefits may be available based on eligibility and company policy

Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, ancestry, age, disability, medical condition, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.

California Applicant Notice

This position is based in California. Compensation offered will depend on qualifications, experience, skills, and business needs. Employment is considered at-will in accordance with California law.

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