Technical Writer - Senior

Responsibilities:

Creates professional technical project and user documentation, including systems and operational procedures

General Skills Experience in the creation of technical project and user documentation, including procedures at the specified experience level

Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices

Knowledge and experience in developing on-line documentation

Knowledge and experience with at least one platform

Knowledge and experience with communications protocols

Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation

Excellent verbal and written communication skills; presentation skills; and interpersonal skills

Ability to communicate with cross functional teams (development, business, testers) and a wide range of audiences

Ability to create a quick start guide covering the main steps a user will follow

Ability to create a detailed configuration/administrative guide to users covering all details required

Experience and ability to create a glossary or list of terms and definitions

Experience with office automation suites, presentation tools, and at least one authoring package

A team player with a track record for meeting deadlines

Proficiency in English Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite

Desirable Skills:

Knowledge, understanding and experience in publishing content on websites

Proficiency in French Strong interviewing and listening skills to capture necessary information

Ability to learn and work with new graphic tools as required

Ability to validate technical documentation and confirm documentation aligns with product functionality

Ability to create feedback forms/tools to gather information from users

Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help

Skills

Experience and Skill Set Requirements

Technical Skills 60%

Strong knowledge and experience with documentation tasks for Azure cloud architecture and infrastructure design, familiar with networking, firewall, storage, backup and disaster recovery design.

Strong knowledge and experience with documentation tasks for large scale Java EE application design concepts such as security, scalability, reliability, and performance.

Experience in the creation and editing of technical project documents including architecture artefacts based on existing systems or design concepts from senior team members.

Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry and government standards and best practices.

Experience and ability to create a glossary or list of terms and definitions Experience with office automation suites, presentation tools, and at least one authoring package.

Skilled at using standard technical writing tools such as Power Designer, Microsoft Visio, UML and/or Adobe Technical Communication Suite

Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help.

Knowledge and experience with preparing conceptual, logical and/or physical processes documents.

Ability to validate technical documentation and confirm documentation aligns with product functionality.

General skills - 35%

Proficiency in English

Excellent verbal and written communication skills; presentation skills; and interpersonal skills.

Ability to communicate with cross functional teams (development, Architecture, business, testing) and a wide range of audiences.

A team player with a track record for learning new concepts quickly, following guidance and meeting deadlines.

Public Sector Experience - 5%

Experience in the Public Sector, either as a vendor representative or under contract to a government ministry or agency.

MUST HAVES:

Strong knowledge and experience with documentation tasks for Azure cloud architecture and infrastructure design, familiar with networking, firewall, storage, backup and disaster recovery design.

Experience in the creation and editing of technical project documents including architecture artefacts based on existing systems or design concepts from senior team members.

Skilled at using standard technical writing tools such as Power Designer, Microsoft Visio, UML and/or Adobe Technical Communication Suite