Patient Admin Specialist I - Sleep Clinic - Part Time, Days
- Primary Function:
- Patient Interaction and Registration
- Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with questions about appointments, payments, billing, and schedules.
- Patient Escalations: Identifies and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
- Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
- Administrative Tasks and Documentation
- Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
- Documentation management: Manage faxes, mail, file documentation, and maintain databases.
- Systems Use: Process forms and utilize phone and electronic medical record systems.
- Communication and Coordination
- Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
- Provider Coordination: Communicate scheduling preferences and urgent needs with providers.
- High School Diploma/GED.
- Entry level - No previous experience required.
- Knowledge:
- Knowledge of Windows-based office software, computers, and operating systems
- Skills:
- Strong written and phone/verbal communication skills
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong time management and organizational skills
- Ability to solve problems and manage multiple priorities
- Abilities:
- Actively listen to patients and colleagues
- Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
- Adjust communications to fit the needs and level of understanding of the receiver
- Exercise calmness in stressful situations
- Assist with welcoming & orienting new PAS staff members
- Demonstrate exemplary customer service and acts as a liaison between the front and back office
- None .
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
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