Nonprofit Services Manager

The Jacobs & Cushman San Diego Food Bank is currently hiring a full-time, salaried, and benefited Nonprofit Services Manager at our Miramar location.

ABOUT THE SAN DIEGO FOOD BANK

Established in 1977, the Jacobs & Cushman San Diego Food Bank is a critical component to the welfare of San Diego County, providing nutritious food to people in need, advocating for the hungry and educating the public about hunger-related issues. For more information about the organization, please visit

Our Mission:

The Jacobs & Cushman San Diego Food Bank and our North County Food Bank Chapter provide nutritious food to people in need, advocate for the hungry, and educate the public about hunger-related issues.

DID YOU KNOW?

• The San Diego Food Bank feeds approximately 400,000 people every month in partnership with 450 nonprofit community partners.

• We are the fourth largest independent food bank in the country.

• We distributed 52 million pounds of food in fiscal year 2024-2025; almost 45% of that food being fresh produce.

• We have a 99% rating on Charity Navigator.

We are committed to innovation and sustainability to reduce our impact on the environment. We have 1,400 solar panels, we are LEED v4 Gold Certified, we have a 3,600 sq. ft composting and recycling center that houses our recycling and composting machine, and received the 2020 Business Waste Reduction & Recycling award?

POSITION PURPOSE

Under the direct supervision of the Director of Programs, the Nonprofit Services Manager performs a wide variety of routine to moderately difficult responsibilities and specialized administrative and program-related duties in support of the Jacobs & Cushman San Diego Food Bank’s (Food Bank) operations, including, to oversee the success of specialized and food distribution programs provided by the Food Bank and all agencies and organizations partnering with SDFB and performs other related duties as assigned.

PRIMARY RESPONSIBILITIES 

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. All duties are expected to be performed in accordance with existing company policy and procedure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Responsible for the overall success of the Neighborhood Distribution, Mobile Pantry, Super Pantry, Food to Nonprofits Program, Emergency Food Assistance Program, School Based Programs, College Hunger Relief, and Diaper Bank.

• Responsible for oversight and expansion of client data systems to better inform program decisions

• Develop and maintain relationships with other basic needs service providers in San Diego County to assist with resource connection and solutions to reduce hunger in San Diego County.

• Establish a system for both initial and ongoing reviews of Partner organizations; monitors Partner participation to assure full compliance with Food Bank and USDA regulations. Additionally, the position calls to the attention of the Director of Programs any deviation or shortfalls by any Partner agency with respect to established rules and recommends corrective action.

• Create and deploy Food Bank University curriculum to grow agency capacity.

• Strategically solicits new Partners and cultivates relationships to enhance food distribution and promotion of food security resources throughout San Diego County

• With the support of the Director of Programs and VP of Operations prepares and executes all necessary actions for state and federal audits.

• Prepare regular reports pertaining to Partner performance and compliance; and consults and advise Partners regarding all aspects of participation with the Food Bank.

• Daily usage of our inventory/Partner database (Primarius), client database (Oasis Insight), Excel and Outlook are essential. All written and verbal correspondences need to be clear and precise.

• Timely reports on program performance as well as status updates on staff performance will be required each month.

• Work with the Food Procurement Coordinators to encourage use of bulk purchase and food recovery programs.

• Oversee agency relationships, monitoring, and monthly reporting for all agency Partners

• Work with the Nutrition & Wellness Educator and CalFresh Outreach Coordinators to provide nonprofit partners with all nutrition education and CalFresh resources available through the Food Bank and promote nutrition banking throughout their messaging.

• Support the development department by providing ongoing supporting documentation as needed. Create RFP’s and criteria for each grant.

• Effectively communicate program related information to direct reports and team members regarding grants, budgets, goals, and opportunities through weekly interdepartmental meetings and monthly department meetings

• Deploy and manage feedback mechanism to provide input on programmatic changes from both partner agencies and food recipients

• Represent the Food Bank at a variety of meetings related to hunger relief including coalitions and working groups.

• Other duties as assigned

IDEAL CANDIDATE

The ideal candidate will act according to their word and follow-through on commitments. Be open-minded and possess an internal drive to constantly improve services and make decisions quickly. The candidate will empower a free flow of communication with colleagues that is mindful, as well as have strategic communication with external stakeholders. High attention to detail required and ability to keep accurate and detailed reports.

EDUCATION, TRAINING and EXPERIENCE 

A typical way of obtaining the necessary education, training, and experience for this position includes: 

• Degree in Nonprofit Management, Business, Sociology or related field.

• 5+ years Program Management experience preferably at a Nonprofit organization.

• 5+ years’ experience directly managing and developing staff.
  

SKILLS, KNOWLEDGE & ABILITIES 

Knowledge of:

• Intermediate skills in Windows Operating Systems and Microsoft Office Suite (Excel, Outlook, PowerPoint, Publisher, Word).

• Public speaking principles and practices; and/or customer service skills.

Ability to: 

• Understand and interpret applicable federal, state and local laws and regulations and program related/contract guidelines within areas of responsibility.

• Interpret and explain program guidelines, policies and procedures.

• Operate a computer using word processing, spreadsheet and database software applications.

• Operate other standard office equipment.

• Communicate effectively orally and in writing with a wide range of stakeholders

• Utilize effective reflective listening skills with clients.

• Exercise tact, objectivity, sensitivity, strategy, and sound judgment with a variety of people in a variety of situations.

• Establish and maintain effective working relationships with partner agencies, representatives of community organizations and other staff.

• Hire, train, supervise, retrain and coach staff.

• Manage multiple priorities.

• Perform highly detailed work on multiple, concurrent tasks with frequent interruptions.

• Meet intensive and changing deadlines and interact with officials, staff and the public.

• Understand and follow written and oral instructions.

• Manage comprehensive database tracking systems (Primarius & Oasis Insight).

• Collect and interpret data according to federal, state, and internal requirements.

 

LICENSES, CERTIFICATES, SPECIAL REQUIREMENTS 

• Valid CA driver’s license

• Bilingual Spanish/English preferred.
  

COMPENSATION 

• This is a full-time, Exempt /benefited position.

• A market level competitive salary is between $72,000 - $80,000 based on experience. 

• The compensation package includes a competitive salary and an excellent benefits package including: 403(b) plan with 200% employer matching; excellent health care coverage with free employee medical, dental and vision plans; company paid term life insurance; and a generous accrual of paid vacation and sick leave.

WORK SCHEDULE  

• Typical schedule is Monday - Friday 7:00am- 4:30pm.

• Some travel within San Diego County is required.

• Evenings / weekends may be required occasionally.
  

HOW TO APPLY 

• Interested and qualified candidates should apply below.

• Submissions missing a resume or cover letter will not be considered for the position.

• Background check and drug test are required for the position before employment starts.