Communications Operator - Department of Protective Services - Metropolitan State Hospital, Various

Job Description and Duties

*IF YOU HAVE ALREADY APPLIED TO THIS POSITION BASED ON THE PREVIOUS ADVERTISEMENT, YOUR APPLICATION REMAINS UNDER CONSIDERATION AND YOU DO NOT NEED TO RE-APPLY*

*PLEASE NOTE: This position involves dispatcher duties and the operation of radio communication systems within a law enforcement setting*

Metropolitan State Hospital is located in the city of Norwalk.

Minimum Qualifications

Education: Equivalent to completion of the 12th grade AND:

Either I:
Experience: Six months of experience in the California state service performing the duties of a Dispatcher-Clerk.

Or II:

Experience: One year of experience in dispatching work involving the operation of radio communications equipment/systems.

Or III:

Experience: Two years of experience involving a substantial amount of direct AND telephone contact with the public and the responsibility to perform numerous tasks simultaneously .

Job Duties:

The Communications Operator performs a variety of duties including operating multi-frequency/channel radio telephone systems and computer-aided transmitting and receiving equipment to receive calls from field units, telephones, or other sources; filling out dispatch logs or typing entries into computer terminals; receiving and transmitting reports of incidents and requests for assistance; answering telephone requests for information; relaying calls for emergency services vehicles, other law enforcement agencies, or other assistance requested by field units. The ideal candidate will be highly motivated, dependable, self-initiating and have excellent work habits. The candidate must be able to work effectively in an often stressful and high-paced environment. The candidate must have excellent verbal and written communicable skills and ability to develop and maintain professional work relationships with all levels of staff.

NOTE : This classification is identified as a “Sensitive Position” which requires a successful substance screening and POST background screening clearance.

To be considered for this Job Opportunity, applicants must have eligibility by way of: permanent civil service status, be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. IF YOU DO NOT HAVE ELIGIBILITY, YOU MUST TAKE THE EXAM.

EXAM LINK :

***Click on the link to complete the Department of State Hospitals Recruitment Survey:

You will find additional information about the job in the .

Working Conditions

Face Coverings

While working on-site, employees must follow current face covering guidance as issued by CDPH.

Special Requirements

• The position(s) require(s) a Drug Screening be passed prior to being hired.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.

Unless there is a specific request to be notified via USPS mail, our main contact will be via email. Email correspondence regarding this job posting will primarily come from [email protected]. It is the applicant’s responsibility to check their email inbox, including junk/spam emails for any correspondence regarding their application status. In addition, applicants are encouraged to keep their CalCareers profile updated with a current telephone number, mailing address, and email.

Employees applying for this position who wish to be considered on a transfer basis must meet the minimum qualifications and all transfer rules. You may also be required to provide additional documents, such as copies of your college transcripts during the screening process when applicable. Please provide proof of the highest paying class you were permanently appointed to from an eligible list.

All Examination and/or Employment Application forms must include: “to” and “from” dates (month/day/year); time base; and civil service class titles. Examination and/or Employment Application forms received without this information will be rejected. Resumes will not be accepted in lieu of a completed Examination and/or Employment Application (STD. 678) form.

Note : If you are applying for multiple positions, you must complete a STD 678 for each position separately. Incomplete applications or applications received with multiple positions listed on one application will not be considered .

EMAILED OR FAXED APPLICATIONS WILL NOT BE ACCEPTED

Applicants are responsible for obtaining proof of mailing or submission of their applications to MSH-Human Resources Department, Selection Services Unit. Confirmation/receipt of USPS mailed submittals can only be provided for by Certified Mail.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Possession of a certificate of successful completion of a POST certified Basic Safety Dispatcher course is highly desired.

Benefits

Working for the State offers great opportunities, generous benefits, and career development. Benefits information may be obtained by going to

In addition, you can look forward to:

*Free parking

*Free onsite gym

*Free onsite electric vehicle chargers

*Rideshare resources

*Convenient to public transportation

*Located near major freeway access

*Multiple eateries within walking distance

Benefit information can be found on the website and the website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  
  

  A Statement of Qualifications (SOQ) is required. Your SOQ should be no more than two (2) pages, Arial 12-point font, single-spaced and must include:

  - Your name and Job Control number
  - Your response to the following prompt:
  1. Please describe your experience with ONE OR MORE of the bulleted items below:
  • O perating radio communications equipment/systems.
  • Interacting with the public over the phone and in-person AND performing multiple tasks simultaneously.