Administrative Support Supervisor

: BPM - where caring and community is in our company DNA; we are always striving to be our best selves; and we're compelled to ask the questions that lead to innovation. Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities. Our shared entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter. What you get: Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility. Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections. Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself. Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University. Who is successful at BPM:

• Caring people who put others first
• Self-starters who embody the BPM entrepreneurial spirit
• Authentic individuals with a diverse point of view
• Lifelong learners with a drive to excel
• Resilient people who rise to the occasion

Job Summary: We are seeking an experienced Administrative Support Supervisor to join our Tax department. In this leadership role, you will oversee a team of administrative associates, ensuring timely and accurate support to tax professionals and client service teams. Your focus will be on coaching, process oversight, internal service excellence, and operational efficiency. This is a highly visible role that involves handling sensitive client information and managing time-critical tasks in a fast-paced, team-oriented environment.

What You'll Do:

• • Supervise the day-to-day workload and performance of administrative associates within a designated support team.
  • Train, coach, and mentor administrative staff to promote professional growth and deliver consistent, high-quality support.
  • Participate in performance evaluations, feedback processes, and talent development initiatives.
  • Promote a positive, inclusive, and safe working environment that reflects BPM's values.
  • Coordinate administrative support during tax busy season, including project tracking, document handling, and communications.
  • Oversee the annual client engagement letter process: generation, delivery, tracking, and reporting of missing documents.
  • Manage offboarding of disengaged clients (NLCs), including disengagement letters, secure file deletion, portal management, and archiving.
  • Ensure client relationship management (CRM) system data is complete, accurate, and regularly maintained.
  • Partner with Tax leadership and staff to anticipate support needs and respond quickly to requests.
  • Maintain the highest level of confidentiality and professionalism in all client and internal interactions.

What You'll Have:

• • Bachelor's degree or equivalent professional experience.
  • Minimum of 3 years of progressive experience in administrative or operations roles within a professional services firm; prior experience in public accounting is highly preferred.
  • Proven experience managing people and processes, with strong delegation, feedback, and problem-solving skills.
  • Excellent verbal and written communication skills; able to interact confidently with stakeholders at all levels.
  • Professional demeanor, service-oriented mindset, and a high degree of discretion.
  • Ability to manage multiple deadlines and priorities in a high-volume environment.
  • Strong technical proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
  • Experience with CRM systems (Salesforce preferred), DocuSign, CCH Axcess, and SafeSend is a plus.
  • Resilient and adaptable, with the ability to remain composed in challenging or high-pressure situations.