Barista Shift Lead

Job Description

Job Description

Job Title: Barista Shift Lead

Location: San Francisco, CA/Bay Area/East Bay Regions

Employment Type: Full-Time/Part-Time Available

Reports to: Owner

We are seeking a friendly, customer-focused Barista Shift Lead to join our mobile coffee bar in San Francisco. The ideal candidate loves coffee, enjoys leading others, and thrives in a positive, high-energy environment. We want a team that delivers high-quality coffee and beverage experiences, provides exceptional guest service, and helps maintain a clean, welcoming environment that reflects our commitment to specialty coffee culture.

As a Barista Shift Lead, you will lead daily shift operations, mentor team members, and help deliver the best possible experience to our guests. You’ll serve as a role model on the floor, ensure consistency in drink quality, uphold cleanliness and safety standards, and contribute to a welcoming environment for both customers and staff.

Key Responsibilities

• Supervise all aspects of the shift, including opening/closing duties and team coordination

• Ensure smooth operations and excellent service during your shift

• Step in to support wherever needed; bar, register, prep, cleaning

• Train and coach baristas on drink preparation, customer service, and shop standards

• Provide clear guidance, feedback, and support to help your team grow • Foster a collaborative, respectful, and motivated team culture

• Deliver genuine hospitality with every interaction

• Handle guest questions, concerns, and complaints in a professional, solution oriented way

• Maintain eye contact, smile, and promote product knowledge

• Prepare beverages consistently and accurately according to recipes • Monitor inventory levels, communicate needs to management

• Enforce food safety and sanitation protocols

• Open and close the store according to procedures

• Operate point-of-sale system accurately

• Assist with inventory counts and ordering when needed

Qualifications & Skills

Required

• 2+ barista experience in a fast-paced coffee shop environment

• 2+ years in leadership or supervisory experience

• Strong communication, multi-tasking, and problem-solving skills • Passion for coffee, hospitality, and customer service

• Reliable, positive, and team-oriented mindset

• Comfortable working quickly and accurately in a fast-paced environment • Must be able to stand for extended periods and lift up to ~30 pounds • Flexible schedule including mornings, weekends, and holidays as business needs dictate.

Preferred

• Previous barista, coffee, or hospitality experience

• Knowledge of specialty coffee or advanced brewing techniques

• Experience with POS systems (e.g., Toast, Square)

• California Food Handler’s Card