Bilingual Account Manager (Mandarin + English)

Job Description

Job Description

Position Overview

Metropolitan Warehouse & Delivery is seeking an entrepreneurial, self-motivated Account Manager to join our team on-site in Carson, CA .

In this role, you will act as the primary, trusted point of contact for strategic international and domestic accounts. This is an early to mid-career position (3 to 5 years of experience) perfect for a professional who thrives in a fast-paced environment, excels at building cross-cultural trust, and possesses a strong understanding of Asia-to-U.S. supply chains. Because you will interact extensively with international customers and partners, complete fluency in both Mandarin and English is required.

Key Details

• Location: On-site at our Carson, CA facility (Not remote)

• Salary Range: $80,000 – $100,000 per year

• Schedule: Primarily 8:00 a.m. to 5:00 p.m. PST, with flexibility required to support international customers across multiple time zones.

• Travel: Willingness to travel domestically and internationally (including China) as business needs require.

Key ResponsibilitiesAccount Management & Business Development

• Serve as the primary, trusted point of contact for assigned strategic customers, ensuring high satisfaction and retention.

• Identify opportunities to grow revenue within existing accounts and actively support new business development initiatives.

• Cultivate deep, trust-based relationships with clients, understanding their business goals and long-term needs.

Operational Collaboration

• Work hand-in-hand with our warehouse operations team to ensure customer execution requirements and service level agreements (SLAs) are met.

• Learn internal warehouse operations thoroughly to effectively translate customer requirements into practical, scalable solutions.

• Lead and participate in customer meetings, facility tours, quarterly business reviews (QBRs), and operational discussions.

Continuous Improvement

• Maintain a high sense of urgency and accountability to resolve customer issues rapidly.

• Take initiative to identify operational bottlenecks and propose process improvements to elevate the customer experience.

Qualifications & RequirementsExperience & Education

• 3 to 5 years of professional experience in account management, business development, customer success, or logistics sales.

• Industry Experience: Direct experience in supply chain, logistics, warehousing, freight forwarding, 3PL, transportation, or international trade is preferred.

• Supply Chain Familiarity: Experience working directly with importers, manufacturers, or Asia-to-U.S. supply chains is highly desirable.

Language & Cultural Competency

• Bilingual Fluency: Native or professional fluency in Mandarin and English (both written and verbal) is strictly required.

• Cultural Awareness: Deep understanding of, or strong interest in, Chinese business culture, with the confidence to navigate international business relationships smoothly.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).

• Experience utilizing industry systems such as CRM, ERP, TMS, and WMS .

• Tech-forward mindset with a comfort level learning new business systems and integrating AI tools to maximize daily productivity.

Work Style & Personal Attributes

• Entrepreneurial Mindset: Highly self-motivated, organized, and attentive to detail in a rapidly evolving environment.

• Communication: Exceptional interpersonal and presentation skills, with the professional presence to communicate confidently with stakeholders at all organizational levels.

• Flexibility: Ability to adapt schedule occasionally to accommodate cross-border operations and late-night or early-morning communication across global time zones.

What We Offer

• Competitive annual salary ($80,000 – $100,000)

• Comprehensive Metropolitan Warehouse & Delivery standard benefits package

• Opportunities for domestic and international career-related travel

• A dynamic, collaborative environment with room for professional growth