Legal Billing Manager (SF)

A leading global law firm, based in either our Dallas, LA, NYC, Wash DC, Orange County, or the SF Bay Area offices, will be adding a Billing Manager to it's team. The Billing Manager will provide exemplary internal and external client customer service and support on behalf of the Billing Department, while ensuring an adherence to firm and client policies.

The Billing Manager will need to demonstrate considerable independent judgment, diplomacy, and initiative in resolving problems and handling confidential matters. In addition, they must be flexible and highly committed to quality, customer service, teamwork and supporting Firm and department goals in a very quick environment.

Some Responsibilities include:

• Managing, training, motivating a team of seven to eight direct reports and contributing to the development and advancement of the leadership team by setting goals for performance and deadlines that comply with the Billing Department’s plans and vision.
• Regularly meeting with Billing Supervisors and Regional Billing Managers to identify problematic unbilled inventory for members of the Billing Team, address roadblocks preventing billing submissions, and provide recommendations to the Billing Leadership Team regarding the best course of action for their direct reports to undertake to resolve issues.
• Liasing with billing attorney/secretary, members of the Billing and eBilling Teams, and various teams within Accounting, Finance, and Pricing to coordinate corrective action when addressing and resolving issues preventing billing submissions and electronic billing submission assignments by providing expert-level, subject matter support.
• Coordinating with the Billing Management Team to identify the major competencies required for all levels of the Billing Team, where deficiencies in these competencies exist, and administer training to their team members to correct deficiencies.
• Performing ad hoc analyses of complex client accounts regarding billing histories, matter performance metrics, and reduced and rejected invoices, and presenting this information that adheres to the highest level of client service standards and expectations within a law firm and professional services environment.
• Working with Billing Supervisors and Regional Managers as a team member to support current billing processes, schedules, and workloads that promote effective work practices for the Billing Team.

Qualifications:

• Position requires outstanding written and verbal communication skills and excellent organizational skills.
• Applicant should be able to manage competing requests and prioritize according to firm and client deadlines.
• Applicant must have exemplary customer service, be highly motivated, team-oriented and have an ownership mentality.
• Ability to exercise independent judgment, considerable tact in resolving problems and handling confidential matters.
• During year end (from September through December), applicant should have the ability to manage an increased workload and coordinate with team members in order to complete work under increased pressure.

Experience:

• College degree necessary.
• Minimum of 7yrs of legal billing experience is required.
• Relevant experience working in a similar position in a law firm of at least 500+ lawyers or similar professional services organization highly preferred.
• Experience working with eBillingHub or BillBlast, and experience working with Aderant or 3E billing software is necessary.
• Candidate must have strong technology skills, including MS Office Suite, and an ability to leverage technology