Final Mile Customer Service Operations Lead

Final Mile Customer Service Operations Lead Location Lathrop, CA :

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We are immediately hiring a Customer Service Operations Lead in Lathrop, CA to support our Final Mile operations within the Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of Jumpstarting your career with Ryder.

• Pay Type: NonExempt / Hourly paid weekly
• Pay Rate: $20.00-$25.00/hour
• Schedule: Monday-Friday, 7:00am-3:30pm

Learn more about this role by following the link below:

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Apply Here With Ryder Today

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

Click here to see all Opportunities at Ryder:

Summary

The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.

Essential Functions

• Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
• Monitor calls and be prepared to de-escalate calls.
• Oversee all paperwork associated with orders and maintain the corresponding files
• Maintain a current procedure book for the customer service jobs and functions
• Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
• Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
• Compile statistical information from manifest data and prepares related reports.
• Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
• Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Ability to simultaneously handle multiple priorities

Qualifications

• H.S. diploma/GED required
• Three (3) years or more Customer Service experience required

DOT Regulated: No

Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington: The hourly rate for this position ranges from $20.00 to $25.00 an hour.

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Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.

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