Operations Associate - Clinical New San Francisco, CA (San Francisco)

$100,000 - $150,000
Full-time / Onsite (5 days/week)

About The Role

We're looking for independently driven and detail-oriented individuals to join our team in Clinical Operations. In this role, youll be at the heart of our clinical workflows, ensuring seamless care coordination, optimizing processes, and driving data-backed improvements. Youll work closely with our Clinical, Product, Care, and Data teams to enhance provider support and improve patient outcomes.

What Youll Do

• Optimize clinical workflows by identifying inefficiencies, implementing solutions, and continuously improving care coordination.
• Analyze performance data using SQL and other tools to track provider KPIs, surface key insights, and drive data-informed decisions.
• Collaborate cross-functionally with Clinical, Product, Care, and Data teams to develop strategies that enhance patient and provider experiences.
• Act as a key liaison for providers, ensuring their concerns are addressed, feedback is gathered, and workflows are streamlined.
• Support innovation in care delivery, researching best practices and industry trends to help shape Mochis clinical roadmap.
• Manage and update provider content, including communication, training resources, and
• workflows
• Foster a team-first mindset: humility, collaboration, and partnership are key

Who You Are

• 0 - 2 years of experience
• Bachelor's Degree in STEM or related field
• Comfortable working full-time, in-office in our downtown San Francisco office.
• Exceptional written and verbal communication skillsknow how, when, and what to communicate with confidence and clarity
• Experience working across teams and building relationships with both internal and external stakeholders
• Analytical and detail-oriented, with a proactive approach to solving problems.
• A strong communicator who thrives in a fast-paced, collaborative environment.

At Mochi, we believe your best work happens when you feel your bestso weve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

ALL MEALS CATERED five days a week, breakfast, lunch and dinner professionally catered. On-site Barista with unlimited espresso and matcha

Transports on us Transportation benefits to make commuting painless

Profitable & Explosive Growth Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customersall without the constraints of VC funding.

High-Impact Work Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.

World-Class Team Join a team of ex-Tesla, Citadel, SpaceX, Harvard, Princeton, Yale, Dartmouth, IIT across engineering, product, clinical, operations, and beyondeach bringing excellence and empathy to the table.

All the standard bits 401(k) match, unlimited PTO, fully covered life insurance, super primo medical dental and vision for our injury prone team.

Competitive Compensation We offer a top-of-market salary and a generous equity packagebecause you deserve to share in the upside you help create.

Prime Location Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer.

The base salary for this full-time position ranges from $100,000 to $150,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

#LI-Onsite #LI-AK1

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