eCommerce and Payments Representative
Job Description
Job Description
The eCommerce and Payments Representative will assume, but not be limited to, the following responsibilities:
- Performs all Fedline functions, including member and credit union-initiated wire transfers, return item receipt, ACH processing, cash orders, and FRB adjustments.
- Reviews the mobile checks through Ensenta, extending holds on checks when warranted.
- Creates the cash letters to submit checks received through MVI.
- Answers member calls and resolves Bill Pay member inquiries or concerns. Processes payroll deduction forms received from different entities, including payroll deduction error resolution.
- Processes ATM and Visa card disputes as well as ATM fraud. Follows up with the member for any additional documentation needed.
- Completes the quarterly Visa Certification report.
- Processes all fraud alerts received to mitigate losses daily.
The successful candidate will possess the following education, knowledge and skillsets :
- High school diploma, GED or equivalent
- One to three years of relevant work experience in a financial institution
- Detail oriented and accurate
We provide competitive compensation and benefits package that includes:
- Health, dental, and vision plans
- 401(k) plan
- Life insurance
- Paid Time Off (PTO) Plan
- Paid holidays
EOE
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