Director of Outbound Product Management, AI Platform

ServiceNow is transforming into the worlds leading AI-native enterprise platform company. Our products span technology employee and customer workflows industry solutions AI Agents AI platform capabilities and a rapidly expanding data and analytics fabricall powered by a single platform single data model and single code base. 

As ServiceNow enters its next growth chapter we must shift from talking about products to leading with portfolio narratives unified AI-native solution-centric stories that show customers why we win. 

The Director of Product Management for the AI Platform will help lead this transformation driving world-class product enablement and evangelism across the entire ServiceNow ecosystem. We need someone that is an action-oriented leader who can execute the go-to-market strategy deliver enablement that bring the story of the platform to life and own the customer-facing platform value proposition narrative. You must be able to thrive as a leader as well as drive relationships across our GTM partners to understand what our customers are trying to achieve and how we build our demos stories and go-to-market strategy to reflect that.

What you get to do in this role:

• Direct the at-scale enablement within the ServiceNow ecosystem (internal partner and customer) around ServiceNow personas to drive adoption.
• Work with Inbound and Outbound Product Management leaders to synthesize ecosystem feedback and influence future product roadmap for the ServiceNow Platform.
• Work with stakeholders across ServiceNow to ensure successful launch of new products features and solutions related to the ServiceNow platform as part of ServiceNows go-to-market process.
• Create a standard approach for enablement across the ServiceNow ecosystem as it pertains to ServiceNow platform technologies and personas.
• Develop and direct content creation strategies to support the adoption of ServiceNow platform by interpreting and leveraging telemetry data (First Value Definition) to identify and address content gaps.
• Actively participate in the development of demo narratives related to personas to ensure alignment and consistency across ServiceNow Platform technologies and solutions.
• Build and manage a team of managers and individual contributors working towards the GTM and demo goals of the BU

Qualifications :

• Bachelors degree (or equivalent experience)
• 8 years of experience in business service process management/development/consulting
• 5 years of experience in the implementation use and deployment of the ServiceNow platform
• 4 years of experience in driving product sales and enablement
• 2 years of experience in leading cross-functional matrix organizations driving business goals
• Very strong written and oral communication skills
• Excellent people skills to interact with staff colleagues cross-functional teams partners and customers

For positions in this location we offer a base pay of $195700 - $342500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time