Network Technician (MSP Experience) - Telecommunications

Are you looking for an exciting new opportunity? Join a fast-growing Internet Service Provider (ISP) and VoIP company that has been delivering top-tier connectivity solutions since 2013. Backed by a team of experienced technologists, financiers, and a leading real estate operator, the company is known for providing some of the fastest and highest quality internet services available. With industry-leading 1–2 day standard installations, unmatched service levels, and a unique Connected Square Footage offering, it brings exceptional value and performance to customers across the board.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

Network Support and Troubleshooting:

• Provide daily support for all network-related issues, including responding to trouble tickets, SNMP alerts, and customer inquiries.
• Act as the Tier 2 escalation Technician for network support, handling troubleshooting and ticket resolution.
• Perform root-cause analysis and resolve network issues, including after-hours and weekend support as needed.
• Take part in rotational on-call duties for network emergencies.

Installation and Configuration:

• Perform customer and building installations, configuring and deploying routers, switches, and related equipment.
• Travel to various network sites for deployments, maintenance, and troubleshooting, including work on elevated surfaces when required.
• Conduct cabling and testing for fiber and copper installations, ensuring connectivity and network stability.
• VoIP experience is desired
• Microwave radio is desired
• Must be willing to mount and install equipment.
• Must not be scared of heights, willing to climb ladders.
• Must be willing to do labor.

Proactive Network Maintenance and Documentation:

• Participate in network infrastructure maintenance, upgrades, and audits to ensure system health and efficiency.
• Maintain accurate network documentation, inventory, and updated records for all network components.
• Identify recurring issues, recommend solutions, and contribute to continuous improvement efforts.

Technical Support and User Training:

• Respond to incoming support requests via phone, email, or ticketing systems.
• Troubleshoot and resolve hardware, software, and network issues, delivering effective solutions and guidance to end-users. Experience with Microsoft 365, Google Workspace, CW Automate, Gravityzone Bitdefender
• Provide basic end-user training on hardware and software as needed and maintain knowledge base articles.

Collaboration and Communication:

• Collaborate with IT teams to resolve complex issues and improve service quality.
• Clearly communicate issue status and resolutions with end-users and management.

Skills/Must have:

• CCNA or Network+ preferred.
• 3-5 years of hands-on experience as a network Technician, desktop support, or a similar technical role.
• Proficiency in networking protocols, system administration, and troubleshooting.
• Office 365, SharePoint, Adobe, G-Suite, NAS, and Synology.
• Ability to lift up to 75 lbs and work comfortably at heights.
• Reliable transportation is required for travel to client and network sites.
• Bachelor’s degree in a related field or equivalent experience.

Benefits:

• Medical
• Dental
• Vision

Salary:

• Up to $80,000/year