Senior IT Support Specialist (24/7 Support) TS/SCI

Kaimetrix is seeking a Senior IT Support Specialist to provide 24/7 operational and technical support for class/unclass systems.

Location: Vandenberg Space Force Base (VSFB), CA
Clearance: TS/SCI
Education: Bachelor’s Degree
Experience: 5+ years
Certifications: DoD 8140.01 / DoDI 8570.01 compliance (e.g., Security+ CE or higher)
Hours: Rotating 24/7 Shift Coverage

Responsibilities:

• 24/7 Help Desk & Monitoring

  • Deliver direct, on-site help desk support aligned to rotating 8-hour shifts (Day/Swing/Mid)

  • Monitor ATLAS, Kobayashi Maru (KM), WarpCore, and associated dashboards for system health , alerts , and status changes

  • Track, document, and escalate incidents using JIRA, ServiceNow, or other designated platforms

• Tier 1–2 Escalation

  • Serve as first responder for user-reported issues and automated alerts

  • Escalate critical events to SME/Team Leads and initiate call tree notifications

• Reporting & Shift Logs

  • Complete and hand off shift summary reports detailing system status, events, anomalies, and tickets worked

  • Maintain shift continuity and operational logs

  • Input data into reporting tools to support trend analysis, uptime tracking, and Mean Time to Restore (MTTR)

• System Familiarity & Situational Awareness

  • Maintain working knowledge of:

    • ATLAS system architecture and apps

    • Mission-critical links (e.g., MeshOne-T, SDIN)

    • Tools like Google IL4 email, Mattermost, and classified chat

  • Support coordination with 18 SDS Crew Commanders and remote platform owners

  • Assist with rollback execution and system recovery per runbooks

Preferred Qualifications:

• Prior experience in space operations, cyber defense, or secure help desk environments

• Knowledge of or hands-on experience with:

  • ATLAS

  • Kobayashi Maru (KM) platforms

  • AWS GovCloud, IL4/IL5 environments

• CCNA (or equivalent)
• Familiarity with DevSecOps , agile workflows, or classified ticket management

The salary range for this position is $95,000 to $105,000 annually. The actual offer will depend on experience and qualifications.

For California-based roles, we are only considering candidates for W-2 employee status.

Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.