Senior Security Manager

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Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place . Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking a Senior Security Manager (SSL) to lead and oversee security operations for a key client in the Sunnyvale, CA. This pivotal role ensures contract compliance, drives operational performance, and upholds financial objectives. The ideal candidate will be a seasoned leader capable of mentoring subordinate managers, fostering a culture of service excellence, and building strong client relationships.

Compensation and Benefits

Salary: $122,000 annually

Benefits:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401(k)

Essential Duties and Responsibilities

Strategic Vision and Business Operation Goals

• Develop and achieve weekly, monthly, and quarterly operational goals.
• Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
• Collaborate with functional departments to meet business objectives.
• Participate in company and client initiatives, committees, and task forces.

Performance Management

• Recruit, hire, and retain top operations professionals.
• Set and monitor performance goals for security teams.
• Ensure timely completion of performance reviews, development plans, and improvement processes for employees.

Training & Development

• Identify and address performance gaps within teams.
• Ensure completion of all required training and encourage professional development.
• Conduct regular meetings to review goals, share best practices, and celebrate achievements.

Customer Service

• Deliver 100% customer satisfaction through frequent client engagement.
• Resolve customer service-related issues promptly and effectively.
• Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.

Other Responsibilities

• Manage daily staffing and administrative functions for assigned locations.
• Conduct quality assurance inspections and monitor Security Officer performance.
• Serve as a liaison between Securitas and client representatives.
• Oversee the training and operations of Field Supervisors and Security Officers.
• Ensure compliance with company policies, post orders, and contract requirements.

Qualifications

• Bachelor's degree in Criminal Justice, Business Administration, or a related field (required)
• 5-10 years of experience in Security Operations (highly preferred)
• 4-6 years of law enforcement and/or military experience (preferred)
• Experience in security operations or scheduling (a plus)
• Valid driver's license with a clean driving record
• Strong customer service orientation and effective problem-solving skills
• Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet
• Excellent verbal and written communication skills
• Proven ability to hire, develop, motivate, and retain staff
• Willingness and availability to respond to emergencies outside of normal working hours

If you are ready to take on this challenging and rewarding role, we encourage you to apply and join our mission of making the world a safer place.

Company Website:

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.