Taxpayers' Rights Advocate, CEA B

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

Under the administrative direction of the Administrative Services Division Chief, The Taxpayers’ Rights Advocate (TRA) is the external face of the Franchise Tax Board (FTB) for all taxpayer related issues. The incumbent directs all activities relating to the Advocate Program, including identifying and resolving the most significant and sensitive issues affecting taxpayers. The incumbent’s primary job function is to ensure that the FTB protects the rights of taxpayers throughout the administration. One of the foundational principals which supports FTB’s mission and guides our work, is to ensure that our business is conducted in accordance with the Taxpayers’ Bill of Rights.

You will find additional information about the job in the .

Working Conditions

• This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

• This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Skill to express ideas in writing in a clear and concise manner, using concrete and specific language, so that others can understand you.
2. Skill to responsibly administer the programs(s) of the Department in a manner that reflects the mission and values of the organization and the fundamental principles of sound tax administration.
3. Ability to think in an enterprise manner and consider the overall impact to the Department when program planning, managing operations and making decisions.
4. Ability to engage staff in a collaborative way to empower them and create a positive work environment and increase productivity.
5. Skill to obtain the relevant facts and information needed in a crisis, convey a sense of confidence and commitment to a successful outcome and earn the trust of others.
6. Skill to present oneself in an appropriate and professional manner at all times to promote a positive image of the Department and the State of California.
7. Results Oriented: Exhibits a strong sense of urgency about solving problems and accomplishing work.
8. Ability to identify the symptoms of a problem and distinguish them from the root cause(s) of a problem.
9. Ability to understand impacts and anticipate responses to decisions, including the relative importance of a task or issues and the need to compromise on a position.
10. Ability to recognize and value the importance of a customer-centric organization that values the role of all internal and external customers.
11. Ability to notice trends and consequences of situations and position your organization to take advantage of new opportunities or mitigate potential negative outcomes.
12. Ability to recognize when change is required, be resourceful, and take initiative to involve the proper people in determining the feasibility of change and the best course of action.
13. Ability to work cooperatively with others to share both the work and the credit for team projects and enterprise outcomes.

Benefits

Benefit information can be found on the website and the website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  The Statement of Qualification is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications to qualify them for the position. The Statement of Qualifications serves as a documentation of each candidate's ability to present information clearly and concisely in writing and should:

  • Be typed using Arial Regular 12-point font.
  • 1-inch margins.
  • Be no more than three pages in length.
  • Specifically answer each item separately and number them on the Statement of Qualifications in the same order as the Desirable Qualifications.

  Applicants who fail to submit the Statement of Qualifications will be eliminated from the examination process. Cover letters and resumes do not take the place of SOQs. Applicants who do not follow these requirements may be disqualified from the examination.