Houseperson

Company Description

The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms; our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.

Job Description

We are looking for a Houseperson to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper. This is a full-time position, with no set schedule.

The houseperson is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily. The Houseperson will assist the Room Attendants with stripping of room linen and trash as well as around the property.

What you’ll do….

• Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests 
• Remove all trash and dirty linen from guest rooms.
• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Replace guest supplies, i.e., soap, shampoo, bathroom tissue etc.
• Vacuuming Carpets, rugs, and upholstery
• Clean windows and mirrors
• Clean and sanitize restrooms.
• Dusting Furniture
• Shampoo Carpets
• Maintain all housekeeping closets organized.
• Clean common areas, stairwells, elevator, lobby, rooftop.
• Cleaning all outside area walkways
• Power Washing
• Assist with Inventory
• Washing and Preparing rags for cleaning, wash towels and linen as needed
• Assist with completing the cleaning of stayover/departure guest rooms when needed by business levels.
• May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
• Ensure the highest levels of cleanliness throughout the hotel
• Ensure that the rooms adhere to all brand standards and quality audit standards
• Follow departmental policies, procedures and service standards 
• Attend all training sessions required 
• Report necessary maintenance items 
• Ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper 
• Always maintain a positive and friendly attitude, even when working to find solutions to challenges 
• Undertake any other reasonable requests from management 

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 19 days of paid time off and holidays plus a comprehensive insurance benefits package.
• Food on us during your shift.
• Enjoy a free night at The Hoxton when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Qualifications

What we’re looking for…

• Previous housekeeping experience 
• Excellent communication and organizational skills 
• Strong interpersonal and problem-solving abilities 
• You have the ability to lift, pull and push a moderate weight (50 pounds). 
• You are highly responsible & reliable 
• You like detail 
• You are able to work well under pressure in a fast-paced environment 
• You are able to focus attention on guest needs, remaining calm and courteous at all times 
• Individuals. You’re looking for a place where you can be you; no clones in suits here 
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night 
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience 
• You’re not precious. We leave our egos at the door and help get things done 
• You’re up for doing things differently and trying (almost) everything once  
• If we got stuck in an elevator together, we’d have a good time and share a few laughs  
• You want to be part of a team that works hard, supports each other and has fun along the way 

Additional Information

More about us….

The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

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