Retention Specialist (Remote)

Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.

The Opportunity

The MemberCare department at QuoteManage plays a critical role in supporting our Medicare members and ensuring a smooth, accurate, and confident enrollment experience. As a MemberCare Agent, you’ll provide high-touch support to both members and internal sales agents through a variety of service, research, and quality-focused tasks. This role requires attention to detail, adaptability, strong communication skills, and a commitment to compliance and member satisfaction. You’ll be expected to quickly learn multiple systems, respond to evolving departmental needs, and contribute to a collaborative team environment.

Key Responsibilities

• Conduct outreach and welcome calls to new members to reinforce their confidence in their coverage and the QuoteManage brand.
• Respond to inbound customer service calls, assisting with benefit questions, provider lookups, appointment setting, and general plan support.
• Assist with eligibility verification and Medicaid lookups to support correct plan selection and enrollment accuracy.
• Document all relevant interactions and updates clearly in internal systems such as Zendesk.
• Support the quality assurance process by conducting follow-up calls with members when issues or discrepancies are flagged.
• Assist with verification of chronic conditions for members enrolled in Chronic Special Needs Plans (C‑SNPs).
• Help facilitate third‑party verifications, confirm member details, secure required consents, and complete Health Risk Assessments (HRAs) as needed.
• Stay up to date on evolving carrier requirements, benefit changes, and enrollment processes, and help relay updates to internal stakeholders.

Here’s what you’ll need to succeed

• Must reside in and hold a Resident License in one of the following states: Arizona, Florida, Georgia, Indiana, North Carolina, Tennessee, Texas, or Utah.
• At least 1 year of experience in Medicare phone sales OR Medicare retention/customer service is required—we’re looking for candidates with a strong track record in selling Health, Life, and/or Medicare Insurance over the phone.
• Annual Enrollment Period (AEP) Commitment: Agents must be available to work October 15 – December 7, the busiest and most lucrative time of the year.
• Strong ability to navigate and operate multiple web browsers across a dual‑screen setup.
• Secure, hardwired high‑speed internet to ensure uninterrupted connectivity.
• A private and distraction‑free home office or space to stay compliant with the Health Insurance Portability and Accountability Act (HIPAA) when handling Protected Health Information (PHI).

What We offer

• Full‑time, work‑from‑home position (40 hours per week, Monday–Friday) with flexible scheduling options. Alternative shift arrangements may be available during the off‑season (April–September).
• Competitive starting hourly rate of $22.50 / hour.
• Enjoy yearly pay increases that reflect your ongoing commitment and success in the role—Licensed Sales Agents enjoy annual hourly pay increases for their first three years as they grow with us!
• Daily spiffs, incentives, and an unmatched AEP commission structure.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.