General Manager - Holiday Inn Express Elk Grove

Job Description

Job Description

About Us:

WFP Elk Grove LLC is seeking an experienced, hands-on General Manager to lead the Holiday Inn Express in Elk Grove through an exciting period of transformation. The hotel is currently undergoing a comprehensive renovation and is scheduled to convert to a SpringHill Suites by Marriott by next year.

This is a unique opportunity for a hospitality leader who thrives in change, enjoys building strong teams, and wants to leave a lasting impact by helping launch a newly renovated Marriott-branded hotel.

At the heart of our organization is a culture that values both our employees and our guests. We believe our people are our greatest asset and are committed to creating a workplace where employees feel respected, supported, empowered, and accountable. Every team member plays an important role in delivering exceptional guest experiences and driving the long term success of the property.

Position Overview:

The General Manager is responsible for the overall leadership and performance of the hotel, ensuring operations align with ownership expectations, brand standards, and financial objectives. This is a highly visible, hands-on leadership role requiring someone who leads by example, develops high-performing teams, and maintains a relentless focus on guest satisfaction, operational excellence, and profitability.

The ideal candidate has a proven track record in hotel operations, successfully leading teams through periods of change, driving revenue growth, and preparing properties for brand quality standards.

Essential Responsibilities:

Provide overall leadership and direction for all hotel operations, including Front Office, Housekeeping, Maintenance, Breakfast, and Sales.
Lead the property through its ongoing renovation and successful transition to SpringHill Suites by Marriott while maintaining exceptional guest service throughout construction.
Foster a positive, accountable, and service-focused culture where employees are engaged, developed, and recognized.
Recruit, hire, train, coach, and develop department leaders and associates while building a strong leadership pipeline.
Ensure exceptional guest satisfaction through proactive service recovery, quality assurance, and continuous improvement.
Manage labor costs, payroll, budgets, forecasting, purchasing, and overall financial performance.
Analyze hotel performance metrics including occupancy, ADR, RevPAR, guest satisfaction scores, labor productivity, and profitability.
Partner with Revenue Management to maximize market share, revenue opportunities, and competitive positioning.
Ensure compliance with Marriott brand standards, quality assurance requirements, local regulations, OSHA standards, and company policies.
Oversee preventative maintenance programs and maintain the property's physical condition throughout renovation and beyond.
Maintain accurate administrative functions including payroll review, invoice approvals, financial reporting, inventory controls, and audits.
Build positive relationships with guests, ownership, vendors, community partners, and brand representatives.
Lead by example with professionalism, integrity, accountability, and a willingness to support any department when operationally necessary.

Qualifications:

Minimum of three (3) years of hotel General Manager or Assistant General Manager experience with demonstrated operational success.
Marriott experience strongly preferred; IHG experience is also valued.
Previous experience opening, renovating, repositioning, or converting hotels is highly desirable.
Strong knowledge of hotel operations including Front Office, Housekeeping, Engineering, Food & Beverage/Breakfast, Revenue Management, and Sales.
Proven ability to develop, coach, and retain high-performing teams.
Strong financial acumen including budgeting, forecasting, labor management, and expense control.
Experience analyzing STR reports, market trends, and key hotel performance metrics.
Excellent leadership, communication, organizational, and problem-solving skills.
Ability to prioritize effectively and make sound decisions in a fast-paced hospitality environment.
Working knowledge of Marriott brand standards and quality assurance processes is preferred.
Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred but equivalent experience will be considered.

What We're Looking For:

We're looking for a leader who:

• Leads from the front and isn't afraid to roll up their sleeves.
• Builds trust through consistency, fairness, and accountability.
• Creates exceptional guest experiences while developing exceptional teams.
• Embraces change and sees opportunity in transformation.
• Thinks strategically while remaining operationally engaged.
• Takes ownership of results and continuously seeks improvement.

If you're excited about leading a hotel through renovation, preparing for a Marriott conversion, and building a team that delivers outstanding hospitality, we'd love to hear from you.