Director, Technology Operations, Transformation and Change Management

What you'll do at

Position Summary...

What you'll do...

Job Summary We are seeking a strategic and dynamic Director of Transformation and Change Management to lead the development and execution of the technology operating model for our international portfolio. This leader will be responsible for shaping and implementing an integrated operating model aligned with our technology strategy, long-range plans, and future ambitions. The role will focus on enhancing ways of working and optimizing cost structures while ensuring seamless connectivity between international markets and the enterprise-level technology organization. A key responsibility will be driving a robust change management strategy to enable successful adoption of the operating model. Key Responsibilities Operating Model Strategy & Design

• Design and implement a future-focused technology operating model aligned with the company’s technology strategy, long-range plan, and future ambitions.
• Define structures, governance, and processes that connect international markets to the enterprise operating model, ensuring consistency while enabling local market agility.
• Establish clear frameworks to optimize technology delivery, innovation, and cost efficiency across regions.

Transformation Leadership

• Lead cross-functional initiatives to drive large-scale transformation, ensuring alignment with business goals and market needs.
• Partner with senior leaders across technology, product management, business units, and markets to shape and deliver change programs that improve operational effectiveness and accelerate growth.
• Identify and address structural and operational gaps to support the successful evolution of the technology function.

Change Management

• Design and execute comprehensive change management strategies to ensure adoption and sustainability of the new technology operating model.
• Develop communication plans and stakeholder engagement strategies to drive awareness, alignment, and commitment across international markets.
• Implement mechanisms to monitor and measure the impact of change initiatives, adapting approaches as needed to ensure successful outcomes.
• Support leaders and teams through the change journey by providing tools, resources, and frameworks that facilitate smooth transitions and minimize disruption.
• Foster a culture of change readiness and continuous improvement across the technology organization.

Process Optimization & Ways of Working Innovation

• Assess opportunities to improve and automate processes aligned with a fit-for-purpose operating model.
• Develop and implement new ways of working that promote collaboration, agility, and efficiency across the international technology organization.
• Embed lean processes and best practices to foster a culture of continuous improvement.
• Ensure effective knowledge sharing and collaboration between international markets and the enterprise technology team.

Stakeholder Engagement & Communication

• Collaborate with executive leadership across the CTO organization, business units, and international markets to ensure alignment and successful execution of the transformation strategy.
• Communicate the vision, roadmap, and progress of transformation initiatives to senior stakeholders and the broader organization.
• Build strong partnerships to drive buy-in and sustain long-term change.

Qualifications

• 8+ years of experience in technology transformation, operating model design, and strategic change management within a large, complex organization or management consulting capacity.
• Proven track record of leading large-scale transformations across geographies, including designing and implementing new operating models.
• Deep expertise in change management methodologies (e.g., ADKAR, Prosci) and experience driving organizational adoption at scale.
• Strong understanding of modern technology practices, including agile delivery, product-centric models, and technology financial management.
• Demonstrated ability to influence and collaborate with senior executives and diverse stakeholder groups across functions and regions.
• Exceptional strategic thinking, problem-solving, and analytical skills with the ability to balance long-term vision with operational realities.
• Excellent communication skills with the ability to articulate complex strategies clearly and effectively.
• Experience within international or multi-market environments is preferred.

Success Factors

• Ability to navigate complexity and ambiguity while driving clarity and alignment.
• Strong leadership presence with a collaborative and inclusive mindset.
• Capacity to balance strategic vision with hands-on execution.
• Expertise in building change management capabilities and embedding a culture of adaptability.
• Passion for driving innovation and continuous improvement across teams and geographies.

This role offers a unique opportunity to shape the future of our technology function across international markets and play a key role in delivering our strategic ambitions. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

840 W California Ave, Sunnyvale, CA 94086-4828, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.