Customer Service Representative

Job Summary

A well-established manufacturing company in Long Beach, CA is seeking a Customer Service Representative for a direct hire opportunity. This role is ideal for a detail-oriented professional with strong order entry, customer communication, and administrative support experience in a production, operations, or manufacturing environment.

With more than 75 years of stability in the manufacturing industry, this organization offers a supportive, family-friendly workplace where employees are valued and long-term careers are encouraged. The team is known for collaboration, professional leadership, consistent standards, and a welcoming culture where people can grow and succeed.

The Customer Service Representative will serve as an important link between customers and internal departments, helping ensure orders are processed accurately, questions are answered promptly, and service expectations are met.

Key Responsibilities

- Enter customer orders accurately and efficiently into the company system.
- Communicate with customers by phone and email to provide timely updates and professional support.
- Track order status, follow up on open orders, and help ensure on-time fulfillment.
- Process RMAs, manage related documentation, and issue credits when applicable.
- Coordinate with production, shipping, sales, and billing teams to resolve order or customer issues.
- Maintain accurate customer records and support additional administrative tasks as needed.

Compensation and Benefits

- Salary: $48,000 to $52,000 per year.
- Job Type: Direct hire.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Work Arrangement: 100% onsite in Long Beach, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Process customer orders and maintain accurate order documentation.
- Communicate with customers and internal teams to resolve inquiries, order updates, and service issues.
- Track open orders, RMAs, credits, and fulfillment status.
- Support production, shipping, sales, and billing coordination.

- 3 to 5 years of relevant customer service, order entry, or administrative support experience preferred.
- Experience working in manufacturing, production, operations, aerospace, defense, or a similar environment is helpful.
- Strong written and verbal communication skills.
- High attention to detail, accuracy, and follow-through.
- Ability to multitask and prioritize in a fast-paced work environment.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Professional, reliable, customer-focused, and team-oriented approach.
- Ability to work independently while collaborating effectively with internal departments.

Preferred Qualifications

- Experience using ERP systems.
- Prior experience supporting customer service, order management, or production coordination within a manufacturing environment.
- Familiarity with RMAs, credits, billing discrepancies, and order fulfillment processes.