Principal

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: As the Principal, Agentic AI, you will lead the strategy, development, and execution of AI-driven autonomous shopping experiences. You will spearhead initiatives that leverage agentic AI—intelligent digital agents that anticipate, negotiate, and execute commerce transactions on behalf of users. This role requires deep expertise in AI, e-commerce, and digital transformation, as well as strong leadership in cross-functional collaboration.

Job Description:

Key Responsibilities

Strategic Leadership & Innovation

• Define and implement the Agentic Commerce strategy, aligning with company goals.

• Identify and capitalize on emerging AI trends in automated shopping, voice commerce, and personalized digital assistants.

• Partner with executive leadership to integrate AI-driven commerce into the company’s long-term vision.

Product & Technology Development

• Work closely with AI, data science, and engineering teams to build intelligent shopping agents that enhance user experiences.

• Oversee development of predictive, proactive, and personalized AI shopping assistants.

• Drive adoption of LLMs (Large Language Models), machine learning algorithms, and reinforcement learning for optimizing commerce transactions.

• Ensure data privacy, security, and ethical AI considerations are embedded in product development.

Business Growth & Partnerships

• Build and manage partnerships with AI vendors, fintech platforms, and commerce technology providers.

• Drive revenue growth by identifying new business opportunities in automated and agentic commerce.

• Collaborate with marketing, sales, and product teams to enhance customer adoption of AI-driven shopping experiences.

Customer Experience & Personalization

• Lead efforts to create hyper-personalized, AI-driven shopping experiences that anticipate and fulfill customer needs.

• Leverage real-time data, behavioral analytics, and AI decision-making to improve conversion rates.

• Champion a customer-first approach, ensuring seamless, frictionless transactions across digital platforms.

Qualifications

Required

• 11+ years of experience in e-commerce, AI, digital strategy, or related fields.

• Deep understanding of agentic AI, LLMs, and intelligent commerce systems.

• Proven track record of leading AI-driven digital transformation initiatives.

• Experience working with AI/ML models, personalization engines, and automation tools.

• Strong leadership, cross-functional collaboration, and executive stakeholder management skills.

Preferred

• Experience in conversational AI, voice commerce, and autonomous shopping systems.

• Background in fintech, blockchain, or programmatic commerce is a plus.

• Familiarity with regulatory and ethical considerations in AI-driven commerce.

PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit


The U.S. national annual pay range for this role is $209,000 to $359,150

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.