IT Supervisor

IT Supervisor

CTH or Full Time

Our direct client is a dynamic world class professional services firm headquartered in downtown Los Angeles providing development related services to an elite group of national clients.

Job Description:

The IT Supervisor will partner with the executives, managers and subject matter experts to evaluate, develop, implement and support new technologies that help improve the effectiveness of operations. The position will also be responsible for the successful day to day operations of the Company's help desk, including the coordination of Help Incident Requests and Work Orders. The IT Supervisor will proactively manage tasks and resources so that the highest priority needs are addressed timely and scarce resource are optimized. He/she is a skilled project manager who plans and manages task lists, resources and budgets leveraging Microsoft Project, Excel and other project management tools.

Responsibilities Include:

• Roll out new software updates (e.g., Autodesk, Adobe, Microsoft, NewForma, etc.) using varies scripts software PowerShell, Visual Basics, Ninja One scripting, promptly.

• Manage / coordinate with third party IT co source / outsource provider, as needed.

• Serve as liaison between the Company and Managed Service Provider to help set the strategic direction for technology across the company, set priorities for IT and managing the Company's MSP (Managed Service Provider).

• Will serve as back up for administrative tasks and lead special IT projects.

• Lead the operational management of the Company's Help Desk resources for responding to trouble tickets and managing the escalation process.

• Ensure that the help desk service and task scheduling processes are working to the highest level customer support possible and maximize the efficiency of resources.

• Provide meaningful reports and metrics to senior management. Leverage metrics to measure staff and overall performance and optimize IT operations.

• Coordinate closely with Operations for ticket escalation, task prioritization and ticket and work order resolution. Leverage reports and metrics from the IT Ticketing system to monitor performance and manage resource utilization.

• Analyze project and technology options and formulate compelling recommendations for senior management that optimize the trade offs between cost and functionality.

• Direct and oversee projects and project teams to ensure the successful delivery of new initiatives.

• Recruit, develop, nurture and guide a team of Help Desk resources, as needed. Create conditions for staff members to learn and grow through their work. Insist on excellence and deal with difficult issues by timely addressing any performance deficiencies.

• Optimize end user capabilities and its ability to support deployed technologies.

Qualifications:

• MUST be willing to work onsite full time to monitor server room hardware and troubleshoot with MSP as well as troubleshoot laptops and desktops, as needed.

• Experience with programming APIs and custom reporting. SQL expertise a huge plus.

• Minimum of seven years' professional experience and at least three years managing internal and third party technical and administrative resources.

• Must be able to troubleshoot hardware onsite for employees.

• Must be able to roll up your sleeves and execute tasks assigned to IT Helpdesk.

• Excellent project management / organizational skills and a strong track record of delivering IT solutions that improve business operations.

• Must have a strong working knowledge of key technologies, including: Windows desktop, Windows Server, Cisco VOIP and Networking, and Active Directory.

• Direct experience overseeing help desk operations and the implementation and management of incident tracking systems.

• Excellent verbal and written communications skills a skilled business professional who communicates effectively with all levels of end users and management.

• Ability to quickly learn and adapt to new technologies.

• Strong work ethic.

• Experience and demonstrated ability with sound business decision making practices.

• Ability to work major projects and manage multiple priorities with minimum supervision is a must.

• AEC industry background is a plus (preferred).

Relevant Technologies:

• Microsoft 365 Business Premium, including Excel, Word, PowerPoint, and Teams.

• Microsoft Outlook/Exchange

• Windows Remote Desktop\Terminal Services Thin Client.

• Cisco Switches, Palo Alto Firewalls and VOIP

• Revit, AutoCAD, Rhino, Bluebeam, and other architectural design tools

• Wi Fi / VPN / Mobile Access

• Thorough understanding of TCPIP and the relevance of connectivity.

• Windows, Linux, and MAC operating systems.

Education:

• BS/BA required in Computer Science or other related major.

• Microsoft Certified Professional and A+ certification preferred.

• Cisco Certified Network Associate (CCNA) credentials is a plus.

Client offers a comprehensive compensation and benefits package that include company paid group medical, dental, vision, and life insurance coverage, a matching 401(k) plan, paid monthly parking, one week yearend holiday shut down, and an alternative work schedule based on a 4 day workweek.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, age, marital status, national origin, disability or any other consideration made unlawful by law.

If qualified and interested in this opportunity, please apply with an updated resume and annual salary requirements.

No Sponsorship / W2 Only / No third party candidates considered for this position.

JPC-6973