Customer Success Manager

ABOUT US:

At Brisk Teaching, we aim to lighten the workload for teachers with AI powered tools that take care of administrative tasks so that teachers can spend more time doing what they love - teaching. Brisk is an AI-powered Chrome extension that simplifies teaching by integrating seamlessly with tools teachers already use like Google Classroom, Docs, Slides, YouTube, and articles. In seconds, teachers can create instructional materials, provide feedback, and evaluate student work - right from where they’re already working.

We are a diverse group of technologists, educators, and parents, all united by a passion to improve the lives of educators. With over a decade of collective teaching experience and roles at leading education technology companies like the Chan Zuckerberg Initiative, Seesaw Learning, PBS Kids, NoRedInk, Panorama Education, GoGuardian, and Edulastic, we deeply understand what educators need.

THE OPPORTUNITY:

We are seeking a dynamic and motivated Customer Success Manager (Scale) to join our team. In this role, you will be the trusted advisor and advocate for our school partners, ensuring they successfully adopt and leverage Brisk Teaching’s solutions to improve classroom outcomes. You will work closely with schools, teachers, and district leaders, guiding them through their journey from onboarding to achieving their teaching goals using our platform. Your role will be crucial in driving retention and satisfaction across our user base.

YOU WILL :

• Serve as the primary point of contact for a portfolio of SMB school and district partners

• Drive contract renewals and expand partnerships with schools and districts, ensuring long-term engagement and growth.

• Lead onboarding and training sessions to ensure seamless adoption of Brisk Teaching’s platform

• Monitor and analyze user engagement and success metrics, identifying areas for improvement and growth

• Develop strong relationships with educators, understanding their unique needs and challenges

• Provide proactive support and utilize scalable outreach to help users get the most out of Brisk’s tools

• Collaborate with cross-functional teams (Product, Sales, Marketing) to ensure customer feedback drives product innovation

• Resolve any issues or concerns raised by users in a timely and professional manner

• Develop resources (guides, webinars, FAQs) to help users maximize their success with Brisk Teaching’s platform

• Maintain detailed records of user interactions, ensuring customer data is up-to-date in our Salesforce

YOU HAVE:

• 3+ years of experience in customer success, account management, or related roles (experience in education technology is a plus)

• Experience utilizing a Customer Success Platform (Gainsight, Planhat, ChurnZero, etc) to support customers is preferred

• Strong interpersonal and communication skills, with a passion for building relationships

• Exceptional negotiation skills to secure renewals and identify upsell opportunities.

• A track record of driving user engagement and retention in a SaaS or tech environment

• Experience working with schools, teachers, or educators is highly desirable

• Excellent problem-solving skills and a proactive, solutions-oriented approach

• Ability to manage multiple priorities and projects in a fast-paced, dynamic environment

• Familiarity with tools like Google Workspace, CRM systems, and virtual meeting platforms

• A passion for improving education and making a positive impact in the lives of teachers and students

WHAT WE OFFER:

• Competitive salary

• Stock options, vested over 4 years

• Comprehensive benefits package, including health, dental, and vision insurance.

• Opportunities for professional growth and development.

• A supportive and collaborative work environment.

• The chance to make a meaningful impact on education through innovative technology.