Client Service Representative

Animals Only
Small Animal Rehabilitation Client Service Representative

Essential Job Duties include, but not limited to:

• Be an essential and responsible member of our patient care team and work closely with all other team members
• Always exercise professional, patient, respectful communication
• Be able to accurately describe and discuss the treatments offered at our clinic to current and potential clients including but not limited to underwater treadmill, laser, shockwave, massage, physical therapy / fitness, chiropractic, weight loss, and more
• Have an organized and thorough approach to patient information gathering from clients and referring veterinarians
• Work closely with clinic manager to refine operation efficiency
• Manage the daily flow / pace of the incoming and outgoing patients
• Be available at front desk for client assistance at all times
• Skilled multi-tasking for check-in process, check-out process, scheduling / rescheduling appointments, confirming appointments, sending and receiving patient records and documents, managing phone calls and voicemails, ensuring all payments are received for services
• Working with electronic medical record software, computer and phones
• Maintain clinic cleanliness and organization in accordance with hospital protocols
• Maintain detailed and accurate patient record keeping
• Assist with exceptional client education and communication in accordance with hospital protocols
• Ability to use electronic medical record systems efficiently and accurately - EzyVet Software preferred
• Perform all other duties as assigned
• Ability to assist all team members as needed, including veterinarians, technicians, practice manager, and other client service representatives
• Ability to work both independently and as an essential part of a team
• Ability to work with, safely restrain, and lift companion animals of all sizes
• Ability to correctly assess patient body language and adjust handling protocol to reduce patient stress and increase compliance
• Ability to communicate respectfully, patiently, and accurately with clients and other staff members
• Ability to accurately communicate policies to clients and consistently enforce them
• Ability to sit, stand, walk, jog, stoop, bend, twist, kneel, and/or crouch for long periods of time
• Be regular in attendance and timeliness

Requirements:

• Have at least 2 years of fast-paced veterinary customer service experience, or equivalent professional experience
• Have a personal interest and/or experience with integrative medicine
• Know how to pronounce common veterinary terms and give basic descriptions of the treatments offered at our clinic
• Proficient and efficient computer and phone skills

Details:

• Job Type: Full-time or Part-time
• Schedule: Monday through Friday, 8 hour shift; no nights, no weekends; subject to change
• Work location: in person
• Pay: Negotiable $20.00 - $23.00 per hour based on experience
• Benefits: 401k (with company match), paid time off, paid holidays