ERP System Support (Hiring Immediately)

Precision Record Pressing is a leading vinyl record pressing company with multiple locations in the Greater Toronto Area. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment, and enthusiasm of our employees.

We are currently looking for ERP System Support to join our Oakville team. This is a full-time, permanent opportunity that will ensures successful implementation and maintenance of Precision’s bespoke ERP software system. We are looking for a positive, energetic person who is highly motivated and wants to work in a team environment!

Responsibilities

ERP User Support

• Provide first level user support for bespoke ERP system modules such as Sales, Purchasing, Invoicing, Shipping, Manufacturing, Packaging, and Warehousing.
• Use help desk software to troubleshoot and resolve user tickets and escalate as needed.
• Use project management software to address user tickets with development team.
• Ensure timely resolution of tickets.
• Ensure fast response times as outlined in a support SLA.
• Develop reports using help desk trends and user feedback to identify documentation gaps and improvement opportunities.

ERP User Acceptance Testing (UAT) Support

• Execute functional testing for minor and incremental ERP system changes (e.g. validation rules, form behavior, workflow logic, UI adjustments) prior to deployment.
• Document test results clearly.
• Work with ERP Project Managers to identify outlier scenarios that arise from functional tests.
• Assist with testing and validation support for ongoing large ERP module deployments.
• Perform post-deployment functional testing to confirm new features are working as intended.

ERP Version Releases & Communication

• Support bi-weekly deployment communications to the user base.
• Translate system changes into clear, user-friendly summaries for the user base.
• Assist with release readiness by ensuring testing and documentation are aligned with developer-provided version changes.
• Support ERP Project Managers in development of additional documentation for new ERP modules.
• Participate in regular calls with Senior VP Sales and ERP Development Team
• Participate in educational sessions with ERP users designed to improve knowledge base and increase awareness of features.

ERP SOP (Standard Operating Procedure) Documentation

• Creation, organization, and ongoing maintenance of ERP Standard Operating Procedure documentation.
• Document standard workflows, system usage guidelines, and common issues with step-by-step clarity.
• Keep documentation current with bi-weekly releases and evolving operational practices.
• Participate in calls with ERP Development Team and Department Leaders to identify knowledge gaps that require additional documentation.

Physical Demands

• Sedentary, office-based role that requires the ability to operate standard office equipment.
• Position requires sitting at desk ¾ or more of day, walking short distances for less than ¼ of day.
• Substantially repetitive movements of the arms, wrists, hands and/or fingers.
• Required to have visual acuity to perform activities including but not limited to analyzing data and figures, viewing a computer screen, extensive reading.
• Requires travel between PRP sites (Burlington, Oakville, Toronto). Must have access to a personal vehicle or public transportation.

Requirements/Qualifications

• 2-4 years’ experience in a software support role
• Minimum 2 years of sales and project management experience, dealing with customers directly
• Basic experience and understanding of development and/or programming is a plus (example: SQL database queries)
• Educational background in computer information systems or related field
• Proficient in Microsoft Office and Google Business Suite
• Strong self-initiative and work ethic with a drive to achieve sustainable results
• Excellent team player
• Strong oral, written, and verbal communication skills
• Ability to achieve results in a fast-paced environment with shifting priorities
• Strong attention to detail
• Highly analytical thinker with very strong problem-solving skills
• Demonstrated commitment to accuracy, efficiency, organization, and managing multiple projects while meeting departmental goals and deadlines

As a condition of employment, the successful candidate will be required to submit a clear Criminal Record Check, at their own expense, prior to start date.

We thank you in advance for your application, however only successful candidates will be contacted.

Precision Record Pressing is committed to and supports diversity and inclusion practices. We will accommodate any needs under the Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through the application and/or recruitment process, please contact [email protected] to allow opportunity for appropriate accommodations to be made.

Compensation details: 65000 Yearly Salary

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