Insurance Call Center Representative

Call Center Representative needed to join our fast-paced, customer-focused team. This is a great opportunity for someone with recent high-volume call center experience and strong customer service skills. A California Life and Health Insurance license is required or must be obtained upon hire (we provide licensing support to the right candidate). ________________________________________ What You'll Do • Answer a high volume of inbound calls from individuals inquiring about established dental/vision/life/disability insurance plans. • Assist callers with accurate, friendly, and efficient service. • Make outbound follow-up calls as needed. • Document all calls and maintain up-to-date client records. • Process documents, respond to emails in accordance with company procedures. • Collaborate with team members in a supportive, fast-paced environment. ________________________________________ What We're Looking For • 1+ years of RECENT experience (within the last 2 years) in a high-volume call center environment. • Knowledge of dental/vision/life/disability insurance is a plus. • Ability to verbally make and receive numerous telephone calls per day to address benefit issues with callers. • California Life & Health Insurance license is preferred – or willingness to obtain quickly with our support. • Fluent English; Spanish bilingual is a strong plus. Contact Lois Martin AppleOne. Thousand Oaks Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additional Skills (none specified)